Apply on Employer Site

Chase · 5 months ago

Internal Strategy and Process Consulting Lead

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Senior Level

7+ years exp

Chase is a dedicated internal consulting group that is a critical component of their transformation efforts. They are seeking a Process Improvement Manager to lead initiatives that enhance operational efficiency and drive digital transformation through collaboration with senior leaders and the application of advanced analytics.

BankingFinancial Services

Responsibilities

Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations

Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding

Collaborate with LOBs and IT teams to evaluate existing technology ecosystems to identify/optimize platforms and tools that align with business objectives and drive digital transformation

Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges

Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals

Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement

Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions

Lead one or more client projects, including managing multiple associates across several workstreams and developing team members both formally and informally, including serving as a mentor

Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions

Manage ambiguity of requests by structuring and scoping complex problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical solutions

Qualification

Process ImprovementData AnalyticsArtificial IntelligenceChange ManagementOperational EfficiencyRobotic Process AutomationTeam ManagementAgile MethodologiesSystems ThinkingTableauAlteryxProject Management

Required

7+ years of experience in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction

Bachelor's degree from an accredited institution

Advanced proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement

Proven experience in managing diverse teams, with a focus on fostering an inclusive environment and coordinating work across different parts of a department

Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems

Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact

Self-motivated and executes deliverables with speed and precision

An dedicated learner with a strong commitment to skill development and a genuine curiosity for acquiring new knowledge

Ability to travel up to 10%