GUILD+FACET · 6 months ago
Customer Service & Administrative Supervisor
NYC Metro Area
Full-time
Onsite
Mid Level
3+ years expGUILD+FACET is a fast-paced, high-end jewelry company specializing in custom bridal pieces and exceptional customer experiences. They are seeking a highly organized and experienced Customer Service & Administrative Supervisor to oversee customer service operations and support the executive team in daily tasks.
Luxury Goods & Jewelry
Responsibilities
Supervise and support the customer service team (phone, email, in-person)
Resolve escalated customer issues with discretion, professionalism, and empathy
Maintain and enforce service standards for client satisfaction
Handle VIP customer interactions directly, including retailers, vendors, and end clients
Track customer service KPIs and reporting
Oversee certain administrative workflows: order entry, invoicing, returns, shipping coordination, etc
Liaise between departments to ensure smooth operations (e.g., sales, production, fulfillment)
Coordinate appointments, follow-ups, and internal scheduling
Draft and manage correspondence, reports, and customer documents as well as company directed projects
Act as a liaison between the Owner and team members or external contacts
Ensure the Owner is fully briefed and prepared for all meetings and responsibilities
Provide daily task support and deadline tracking
Qualification
Required
3+ years experience in customer service, office administration, or executive support
Jewelry industry experience is required (retail, wholesale, manufacturing, or service side)
Excellent written and verbal communication skills
Highly organized and comfortable juggling multiple priorities
Tech savvy — proficient in Microsoft Office, Google Workspace, and industry-specific CRMs or software
Discreet and trustworthy with confidential and sensitive information
Must be proactive, resourceful, and solutions-oriented
Preferred
Strong leadership or supervisory experience preferred
Prior experience in a supervisory or administrative role is highly desirable
Bachelor's degree in Business Administration, Management, or relevant field preferred
Benefits
Health Insurance Offered
Paid time off and company holidays
Growth opportunities within a growing company
Company
GUILD+FACET
Founder Matthew Ego’s family tradition spans back to the 1900's where their skills were honed as blacksmiths.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew A. Ego
CEO
Company data provided by crunchbase