Customer Service Specialist II - Hawaii (Work from Home) jobs in United States
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Savers | Value Village · 5 months ago

Customer Service Specialist II - Hawaii (Work from Home)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$16.20/hr - $16.20/hr

Savers is one of the largest for-profit thrift operators in the U.S., Canada, and Australia, focused on championing reuse and inspiring a future where secondhand is second nature. The Customer Service Specialist II will provide exceptional customer service, handling escalated inquiries and ensuring effective resolution of customer issues.

E-CommerceSecondhand Goods

Responsibilities

Handle escalated customer issues and partners with logistics and/or stores to resolve
Respond to customer care email inquiries escalate to SSC, those requiring more complex actions
Answers basic trouble shooting questions or inquiries for the stores
Receives and responds to inbound calls, emails, and social media messages, accurately notates details
Uses good judgment to determine when an inquiry can be resolved on initial contact or requires escalation to achieve call/case resolution
Make accurate entries into systems, logs, etc
All other duties assigned

Qualification

Customer serviceCall center experienceProblem-solving skillsCommunication skillsAttention to detail

Required

High School diploma, or equivalent
Background check required
Able to work holidays, weekends and evening shifts
Ability to occasionally lift up to 30 lbs
Ability to sit for long periods of time on the phone

Preferred

Prior work in customer service in a call center environment preferred

Benefits

Bundled health plans such as medical, Rx, dental and vision
Company-paid life insurance for extra protection and peace of mind
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.

Company

Savers | Value Village

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As the largest for-profit thrift operator in the U.S.
dateFounded in 1954
location
Bellevue, Washington, USA
people-size10001+ employees
web-link
http://www.savers.com

Funding

Current Stage
Public Company
Total Funding
$138.75M
2025-05-14Post Ipo Secondary· $138.75M
2023-06-29IPO
2021-03-25Acquired

Recent News

Taiwan Sun
Bargain hunting rises while returns dip after Christmas rush
2025-12-30
New Orleans CityBusiness
Thrifting rises, returns fall this holiday season
2025-12-29
The Orlando Sentinel
More thrifting and fewer returns, the early trends that defined shopping this holiday
2025-12-26
Company data provided by crunchbase