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Moore · 2 weeks ago

Vice President, Client Success

Lanham, MD

Full-time

Onsite

Director/Executive

$200K/yr - $240K/yr

8+ years exp

Moore is a data-driven constituent experience management company that is the largest marketing and fundraising company in North America. The Vice President of Client Success will lead a high-performing team to manage client relationships, drive strategic growth, and ensure exceptional service delivery across various channels.

AdvertisingInformation ServicesMarketingPrintingService Industry

Responsibilities

Lead strategic account management for multiple nonprofit clients, aligning marketing and fundraising strategies with their organizational goals

Champion client satisfaction through proactive relationship management and serve as the escalation point for high-impact issues

Collaborate with internal teams to develop innovative, integrated marketing solutions that drive measurable results

Oversee the execution of omnichannel campaigns, ensuring quality, consistency, and performance across all deliverables

Monitor and report on key performance indicators (KPIs), providing actionable insights to clients and Moore leadership

Foster a culture of excellence, mentorship, and continuous learning within your team

Promote cross-functional collaboration and creative problem-solving to deliver exceptional client outcomes

Ensure team proficiency in planning, reporting, and data analysis tools to support strategic decision-making

Qualification

Client account managementDirect marketing strategiesOmnichannel campaign executionData analysisLeadership skillsCommunication skillsPresentation skillsEmotional intelligenceMentorshipCollaboration

Required

8–10 years of agency experience, with at least 5 years in direct marketing fundraising

Bachelor's degree in marketing, business, or a related field

Proven success in managing and scaling client accounts, with a strong track record of client satisfaction

Deep understanding of direct marketing and omnichannel campaign strategies

Skilled in interpreting data and generating insights to inform strategy

Strong leadership and organizational skills, with experience managing high-performing teams

Excellent communication and presentation abilities, with the confidence to engage executive-level stakeholders

Benefits

Comprehensive healthcare

Paid holidays

Generous paid time off

Company

Moore

Moore is a constituent experience company that integrates the donor experience across all platforms, channels, and devices.

Founded in 2011

Lanham, Maryland, USA

1001-5000 employees

https://wearemoore.com/

Funding

Current Stage

Late Stage

Leadership Team

Gretchen Littlefield

CEO at Moore

Todd Saypoff

Chief Financial Officer

Recent News

PR Newswire

CES 2026: Moore CEO Gretchen Littlefield to Lead Panel on AI's Impact in Underserved Communities

2025-12-30

Fortune

BP’s C-suite milestone: Women in both the CEO and CFO seats

2025-12-19

PR Newswire

Moore Announces Todd Saypoff as Chief Financial Officer and Jeff Tooley as Chief Administrative Officer

2025-12-15

Company data provided by crunchbase