Universal Orlando Resort · 1 week ago
Director, Artificial Intelligence Technology
Orlando, FL
Full-time
Onsite
Director/Executive
10+ years expUniversal Orlando Resort is a leading entertainment company looking for a Director of Artificial Intelligence Technology. This role provides technical leadership for AI initiatives, overseeing the development and deployment of machine learning solutions to enhance efficiency and support data-driven decision-making across the enterprise.
Entertainment
Responsibilities
Develop and articulate a clear AI vision and roadmap aligned with the company’s strategic objectives
Champion the adoption and integration of AI initiatives across the organization to create business value
Collaborate with executive leadership to secure resources, set priorities, and measure performance against objectives
Serve as a subject-matter expert in AI, Machine Learning, and Data Science best practices
Guide the exploration and application of novel approaches to solve complex business challenges
Ensure data quality, integrity, and governance practices are upheld in all AI-related initiatives
Maintain awareness of ethical, legal, and regulatory considerations surrounding AI technologies
Implement responsible AI practices and ensure compliance with relevant data protection regulations (e.g., GDPR, CCPA)
Lead the design, development, and deployment of AI solutions—from concept to production—ensuring projects meet quality, scope, and timeline requirements
Oversee best practices in model development, training, and optimization, including the use of advanced algorithms and frameworks
Partner across Digital & Technology Teams to establish scalable ML infrastructures, data pipelines, and robust deployment frameworks
Recruit, mentor, and develop high-performing teams of ML engineers, and other AI professionals
Set performance goals, conduct regular evaluations, and provide ongoing coaching to foster professional growth
Cultivate a collaborative, innovative, and data-driven culture that values continuous learning and improvement
Communicate complex technical concepts and research results to non-technical D&T and Enterprise stakeholders, including senior leadership and partners
Collaborate with cross-functional teams (Product, Marketing, Operations, Data Science Teams etc.) to identify opportunities and ensure alignment of AI projects
Provide regular status updates, performance metrics, and ROI analyses of AI initiatives
Manage vendor relationships, ensuring their contributions align with organizational goals, timelines, and quality standards, while optimizing API integrations
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Data Science, Mathematics, Statistics, or related field
10+ years of leadership experience in managing high-performing technical teams, ideally within a global or matrixed organization
8+ years of progressive experience in Technical Leadership with proven expertise in AI, Machine Learning, Data Science delivering projects with scale from design to production
Strong background in statistical modeling, predictive analytics, and algorithm development
Strong Expertise in strategic planning and resource management for the implementation of large-scale delivery, inclusive of oversight into testing cycles (i.e. SIT, E2E, Regression, Performance) with teams
5+ years of experience in a large Information Technology, complex, multi-year and multi-location projects and programs
Proven successful experience in technical staffing selection and management for a wide range of IT solutions
Exceptional strategic thinking, problem-solving, and analytical skills
Strong communication and presentation skills, with the ability to convey complex ideas to diverse audiences
Demonstrated ability to manage, mentor, and inspire technical teams
Proven expertise in key coding frameworks like Python, ML frameworks, ML Tools and Platforms, Data Engineering skills and Cloud Infrastructure
Strong expertise in architecture, design, and development, with hands-on experience
Demonstrated ability to drive vision and strategy for technology initiatives, particularly in modernization, cloud transformation, and AI adoption
Strong problem-solving and critical-thinking skills, with an innovative mindset for overcoming technical challenges
Excellent communication and presentation abilities, capable of translating complex technical concepts into business terms, expressing ideas clearly and concisely, in both written and oral formats
Ability to improve operational efficiency, service delivery and information management across all supported systems
Commitment to sustainable and effective service delivery, with a focus on scalability, resilience, and security
Consistent attendance is a job requirement
Preferred
Master's or PhD in AI, Machine Learning, Data Science, or a closely related discipline is highly preferred
Benefits
Competitive compensation package
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase