Fairmont Hotels & Resorts · 1 day ago
Expeditor, Guest Services (Casual)
Kohala, HI
Full-time
Onsite
New Grad, Entry Level
$24.75/hr - $24.75/hrFairmont Hotels & Resorts is a luxury resort located on the Kohala Coast of Hawai‘i Island, offering a unique Hawaiian experience. The Expeditor will act as an ambassador for the hotel, ensuring guests receive a superior arrival and departure experience while exceeding customer expectations.
HospitalityResorts
No H1B
Responsibilities
Assist with the coordination of a guests' stay with luggage, valet and other guests requests
Ensure every guest is greeted and acknowledged with the aloha spirit
Assist with the hotel's bike and golf club programs. Ensure that proper waivers are signed and equipment is returned in the same condition
Control bell storage area; receive and issue claim tickets for baggage to be stored. Retrieve luggage when claim tickets are presented
Assist with group transportation and luggage movements
Support expeditors and shuttle service when needed
Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment
Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control
Try to remember individual’s names and their preferences to extend a personalized service
Assist other rooms division departments with their operations during peak times or when required
Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
Be well versed in hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Qualification
Required
Ability to focus attention on guest needs, remaining calm and courteous at all times
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Ability to work cohesively and collaboratively as part of a team
Detailed & service oriented with an eye for detail to be self-motivated and energetic
Benefits
Preferred provider medical/drug/vision benefits starting at competitive prices for employees
Employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!
401(k)/retirement saving plan & matching program
11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary meals in our employee dining facility
Company
Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable.
Founded in 1907
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-25Acquired
Leadership Team
Isabel Chung
Executive Chef - Fairmont Empress
Recent News
The Magnificent Mile Association
2025-11-11
Business Insider
2025-11-08
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