Nicklaus Children's Health System · 3 days ago
Dental Office Specialist, Lead (Full Time, Day shift)
Doral, FL
Full-time
Onsite
Senior Level
2+ years expNicklaus Children's Health System is dedicated to providing quality healthcare services, and they are seeking a Dental Office Specialist, Lead to oversee daily operations in the dental clinic. The role involves leading the customer service team, ensuring patient satisfaction, and managing documentation and staff training.
Health CareHospital
Responsibilities
Serves as the lead, subject matter expert, and first point of escalation for the customer service team. Assists staff in resolving issues and handles escalated cases requiring advanced understanding
Greets and provides assistance to all visitors, answers calls, provides information, keep families informed at all times, and completes assignments that will enhance overall patient satisfaction
Responds to customer service problems, concerns, and inquiries as soon as possible. Provides empathy while listening to concerns and reports pertinent information regarding leader consideration
Assists training and orientation of current and new staff in the department. Provides recommendation and direction on processes and procedures
Explains managed care contract language, governmental regulations, and the contract reimbursement matrix when resolving issues on accounts
Informs staff of any changes that affect their day to day process to ensure complete communication within the department and avoid any errors
Collaborates with Department Leaders and others to improve efficiencies and achieve the overall goals of the department
Communicates routinely with referring sources and ancillary staff to ensure timely processing of patients
Ensures all documentation including insurance identification, personal identification, prescriptions, referrals, and medical clearances are obtained as required
Implements and monitors policies and procedures to ensure compliance and effectiveness with Leader approval
Monitors the overall process for efficient processing of patients. Formulates improvements process as necessary and advises Leaders of any changes
Processes patient pre/registration according to guidelines based upon the outpatient services to be delivered
Schedules adequate staff coverage for the area based on projected patient load. Responds to staff phone calls and assists with questions/issues as well as covers for any shifts
Assigns confirmation of clinic appointments the day before the visit
Assists with inventory of clerical supplies
Maintains the waiting area (lobby) appearance. Calls housekeeping staff when necessary
Disposes of any documents with patient information appropriately
Qualification
Required
Graduate of an accredited school of Dental Assisting or Expanded Duties Certified
American Heart Association AED - must maintain active and in good standing throughout employment
EFDA - Expanded Duties Certification required within 12 months of hire
2 years of dental experience required including reception, billing, and clinical experience
1-3 years Microsoft Office Applications (Excel, Power Point, and Word) experience required
Strong customer service, problem solving, critical thinking, time management, and conflict resolution skills
Applies knowledge of growth and development in patient and customer interactions and treatments
Effective verbal and written communication skills
Ability to positively influence, hold self, and others accountable
Ability to collaborate in a multidisciplinary team and lead a team to achieve business results
Excellent organizational skills
Preferred
Bilingual English/Spanish preferred
Company
Nicklaus Children's Health System
Nicklaus Children's relies on community support to continue providing the best care for every child in need right here in South Florida.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer McCafferty-Fernandez
Senior Vice President, Strategy & External Affairs, Chief of Staff to CEO
Matthew Love
President & CEO
Recent News
HealthCareIT News
2025-10-17
2025-10-09
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