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Capital Solutions Group (CSG) · 5 months ago

MM - Systems Administrator, Level 2 (MAR-SA2-12.070125)

Annapolis Junction, MD

Full-time

Onsite

Mid Level

4+ years exp

Capital Solutions Group (CSG) is searching for a Systems Administrator to support Enclave Services. The role involves managing IT system infrastructure, providing support for IT systems, and troubleshooting various issues while ensuring compliance with security controls.

Cloud ComputingInformation TechnologySoftwareWeb Development

No H1B

Security Clearance Required

Responsibilities

Provide support for the implementation, troubleshooting and maintenance of IT systems

Manage the daily activities of configuration and operation of IT systems

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

Provide assistance to users in accessing and using IT systems

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts

Provide configuration management, implementation, and sustainment of compliance with applicable system security controls

Perform periodic vulnerability scans of systems

Provide support to IT systems, including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Implement IAVA security patches and insure patch status is recorded in appropriate systems of record

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and planning

Provide in-depth experience in troubleshooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain the integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process

Support the ISO by completing the required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with

Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy

Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling)

Qualification

UNIXLinuxWindowsService Management (ITSM)IAT Level 2 CertificationConfiguration ManagementVulnerability ScanningProblem ResolutionAccount ManagementCustomer SupportCommunication Skills

Required

SECURITY CLEARANCE: TS/SCI with both Polygraphs are required

Provide support for the implementation, troubleshooting and maintenance of IT systems

Manage the daily activities of configuration and operation of IT systems

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

Provide assistance to users in accessing and using IT systems

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts

Provide configuration management, implementation, and sustainment of compliance with applicable system security controls

Perform periodic vulnerability scans of systems

Provide support to IT systems, including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Implement IAVA security patches and insure patch status is recorded in appropriate systems of record

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and planning

Provide in-depth experience in troubleshooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process

Support the ISO by completing the required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with

Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy

Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling)

Four (4) years of experience with Service Management (ITSM) is required

If assigned to Desktop & Enclave Services TTOs, understanding of the concepts of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) is required

CERTIFICATION: IAT, Level 2

Four (4) years of experience with Service Management (ITSM) is required

Bachelor's Degree + 10 years of systems experience, OR No Degree + 14 years of SA experience

Company

Capital Solutions Group (CSG)

Capital Solutions Group (CSG) is a small business focused on leveraging extensive experience in Enterprise level systems management to meet and exceed the mission critical needs of our government and commercial customers.

Fort George G Meade, Maryland, USA

11-50 employees