Floor & Decor · 1 day ago
Outside Sales Pro Services Specialist )Bilingual - English/Spanish Preferred)
Orlando, FL
Full-time
Onsite
Entry Level
1+ years expFloor & Decor is a company that aims to be the one-stop destination for professional clients in the hard surface flooring contractor space. They are seeking an Outside Sales Pro Services Specialist to build relationships with PRO customers, support the execution of PRO priorities, and enhance the sales organization.
Home DecorHome ImprovementRetail
Responsibilities
Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations
Collaborate with the Store Team to identify PROs in our Store
Maintain extensive knowledge about Floor & Decor products
Train and support the Store Team on how to use our selling process
Understand our PRO business to educate our PRO customers and expand their participation
Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP
Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card
Coordinate and assist with PRO Customers in-store activities
Collaborate in all store initiatives
Demonstrate ability to make effective program and benefit presentations
Must possess excellent customer service skills and be results oriented
Strong interpersonal skills to interact effectively at all levels and across diverse cultures
Ability to multi-task, meet deadlines, and work in a fast-paced environment
On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities
Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives
Qualification
Required
High School diploma or equivalent
1 year in retail or wholesale contractor sales, service, supply and/or professional installation
Strong written and verbal communication skills
Must possess excellent customer service skills and be results oriented
Strong interpersonal skills to interact effectively at all levels and across diverse cultures
Ability to multi-task, meet deadlines, and work in a fast-paced environment
Preferred
Associate Degree or higher is a plus
Experience with Salesforce / CRM software is a plus
Bilingual in Spanish or the most dominant language in the Store trade-area is a plus
Benefits
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Company
Floor & Decor
Floor & Decor is a high-growth, differentiated, multi-channel specialty retailer of hard surface flooring and related accessories.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-04-26IPO
2010-11-29Acquired
Leadership Team
Bryan Langley
Executive Vice President and Chief Financial Officer
John Adamson
SVP and Chief Information Officer
Recent News
2025-12-26
2025-12-12
2025-11-21
Company data provided by crunchbase