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DataDome · 1 day ago

Principal Technology Advisor

United States

Full-time

Remote

Lead/Staff

10+ years exp

DataDome is a leader in bot management and cyber fraud prevention, utilizing a multi-layered AI engine to stop automated threats in real time. As a Principal Technology Advisor, you will guide strategic customers through the integration and optimization of the bot management platform, while also driving technical excellence and shaping product direction.

AnalyticsCyber SecurityFraud DetectionInternetMachine LearningSaaSSoftware

Responsibilities

Serve as the go-to technical expert for large-scale, complex customer environments, owning post-sale integration success and long-term stability

Partner closely with customer engineering, security, and DevOps teams to implement scalable bot & fraud mitigation strategies in diverse infrastructures (CDNs, WAFs, cloud-native environments, etc.)

Provide deep technical guidance across mobile, web, and API protection use cases, ensuring robust, low-latency deployment architectures

Lead architectural and implementation discussions with customer stakeholders, from network security engineers to application developers

Diagnose and resolve high-impact challenges across JavaScript injection, SDK instrumentation and integration into web or network components

Troubleshoot complex issues with traffic logs, and observability platforms

Design and deliver tailored implementation plans and integration templates to enable rapid, secure deployment and updates

Analyze customer traffic, bot behavior patterns, and threat vectors to provide recommendations that reduce false positives and increase detection accuracy

Collaborate with internal SOC and product teams to tune detection models based on real-world signals

Create threat reports and technical summaries that demonstrate protection efficacy and business value to customer stakeholders

Act as a voice of the customer in cross-functional forums, influencing roadmap and feature prioritization based on field insights

Assist Customer Success and Sales in identifying and executing on technical opportunities for expansion

Deliver clear, compelling technical narratives that align with customer business goals and security strategies

Serve DataDome as a public Ambassador

Feed the Enablement team and product with technical insights from the field

Mentor other customer-facing engineers, sharing deep domain knowledge and best practices across the team

Identify and propose process improvements, tooling enhancements, and automation opportunities to improve customer engineering velocity

Qualification

Web application architecturesIntegration skillsAPI securityTraffic analysisScripting (Python/JS)Observability toolsCustomer advocacyTechnical communicationMentoring abilities