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Kratos Defense and Security Solutions · 1 day ago

Sr. Program/Customer Service Manager Self-Driving Truck Program

Fort Walton Beach, FL

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Kratos Defense & Security Solutions, Inc. is a leading defense technology company focused on uncrewed systems and autonomous technologies. The role involves overseeing Ground Robotics programs, leading cross-functional teams, and maintaining strong customer relationships throughout the product lifecycle.

ConsultingCyber SecurityGovernmentInformation TechnologyNational SecurityPublic SafetySatellite CommunicationSecurity

Responsibilities

Ensure timely delivery of products and services in accordance with contractual obligations

Lead cross-functional teams to develop proposals for existing contracts

Draft and submit grant applications and formal project proposals

Conduct both short- and long-range planning to achieve program goals

Support Business Development within existing programs

Prepare and circulate program status reports for internal and external stakeholders

Build alignment around program objectives by interfacing with customers and suppliers

Lead customer reviews (formal/informal) to ensure contractual compliance

Collaborate with internal departments to meet program requirements

Maintain ongoing communication with senior leadership regarding program issues, milestones, and achievements

Adhere to on-site work requirements during assigned hours, excluding approved PTO, FMLA, STD, and LTD

Operate independently with minimal supervision

Train, mentor, and guide junior project managers

Perform other duties as assigned

Qualification

Program ManagementSelf-Driving TechnologyBudget DevelopmentHighway Maintenance EngineeringTrucking Logistics OperationsPMP CertificationTechnical DocumentationMS ProjectAnalytical SkillsCustomer EngagementInterpersonal SkillsLeadership

Required

Prior experience with self-driving technology and supporting Federal and State Departments of Transportation (DOT), particularly with vehicle deployment, asset purchasing, maintenance engineering, and program management

Preferred

Strong interpersonal and communication skills for effective collaboration

Experience supporting highway maintenance engineering

Experience supporting trucking logistics operations

Proven leadership in dynamic, technical environments across design and production phases

Strategic and analytical skills to optimize team performance and project execution

Customer engagement experience with the ability to drive innovation and growth in Ground Robotics

Expertise in budget development and fiscal management to meet forecasting targets

Ability to manage complex schedules and production timelines

Proficiency in technical documentation, including drawings, instructions, and procedures

High-level presentation and customer engagement capabilities

Bachelor's degree in Program Management, Engineering, or a related field; PMP certification preferred

10+ years of relevant management experience in highway maintenance engineering, and trucking logistics, or 15+ years including 10+ years in leadership roles

8+ years of program or project management experience strongly preferred

Demonstrated collaboration with local and state DOTs

Budget planning and execution expertise strongly desired

Proficiency with MS Word, Excel, PowerPoint; MS Project experience preferred

Familiarity with contract negotiation and defense industry practices

Background in technical fields such as RF design, digital systems, or software development

Experience with Government standards and specifications