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Supporting Strategies · 5 months ago

Manager, Remote Accounting Services

United States

Full-time

Remote

Senior Level, Lead/Staff

$35/hr - $45/hr

10+ years exp

Supporting Strategies is an award-winning organization that empowers business owners by providing outsourced accounting services. The Manager of Remote Accounting Services will lead a remote team of accountants, ensuring exceptional client service and operational efficiency while fostering a positive work environment.

ConsultingFinancial ServicesLegal

Responsibilities

Provide exceptional accounting and operational service to our clients

Demonstrate thorough understanding of professional accounting and bookkeeping practices

Keep abreast of the latest developments in technologies to deliver outstanding quality service

Oversee client onboarding process for all assigned client engagements in accordance with defined process

Implement our technology toolbox as applicable on all client engagements to drive efficiency and client value

Serve as a resource to all assigned team members for guidance on client tasks and/or resolution of client issues

Monitor team member performance by reviewing quality of work, adherence to protocols, timeliness of deliverables and adherence to client budgets. Provide coaching and feedback as needed

Build trusted advisor relationship with client executives by gaining an in-depth understanding of their business needs and objectives in order to proactively identify issues and provide solutions

Support clients’ evolving requirements by educating executives on Supporting Strategies’ deep and varied expertise in accounting and operational services

Partner with members of our Talent Acquisition team and your Managing Director to manage the hiring process for remote accountants assigned to you. This will include reviewing pre-screened candidates, interviewing (, calling references) and providing timely feedback

Orient and train newly assigned accountants in accordance with Supporting Strategies’ standard process. Provide ongoing coaching to deliver superior outsourced accounting and operational services

Balance workflow by aligning client needs with accountants’ expertise and capacity in accordance with predetermined budgets. Confer with your Managing Director regarding any potential capacity issues in order to take proactive measures to ensure success

Review accountants’ work to ensure highest quality of service to Supporting Strategies’ clients

Maintain profit margin for assigned clients and team

Schedule and lead annual performance reviews in accordance with defined process

Qualification

AccountingClient Service ManagementQuickBooksBill.comMicrosoft Office SuiteRemote Team LeadershipCoachingCommunication SkillsConfidentiality

Required

A minimum of a Bachelor's degree in Accounting, Finance or related field

10 Years of related accounting experience with 4 years of hands-on management experience including hiring, training and developing a highly engaged service-oriented team

Capacity and commitment to work up to Full-Time (32-40) hours a week, Monday through Friday, during traditional daytime business hours supporting clients and team members

Proven ability to attract, build and retain a high-performance team

Experience in developing strong remote team relationships based on trust, accountability, integrity, and sharing of best practices

Commitment to consistently follow established Supporting Strategies policies and procedures while holding team members accountable to do the same

Confidence in learning and embracing new technology including QuickBooks (Enterprise and Online), Bill.com, Microsoft Office Suite, Outlook, HubDoc and others

Ability to communicate clearly and professionally, both orally and in writing

Commitment to maintain the highest level of confidentiality while working with client data