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Chelsea Piers · 5 months ago

Customer Service/Range Operator - Golf Club

New York, NY

Part-time

Onsite

Entry Level

$18/hr - $18/hr

Chelsea Piers is Manhattan’s most popular destination to learn, practice, and play golf. The Golf Club is seeking outgoing and passionate candidates to join their Customer Service Team, where they will be responsible for delivering exceptional customer experiences and managing various aspects of club operations.

ChildrenFitnessGolfSports

Responsibilities

Exhibit outstanding customer service to members and guests

Maintain a positive attitude and take initiative

Consistently greet all clients in person, via email, and over the phone

Keep abreast of and provide pertinent information to clients, vendors, and team members: specials, events, programming etc

Effectively manage client inquiries through active listening and offering alternative options where applicable

Monitor visitor access and maintain security awareness

Actively engage and build positive relationships with members

Update and monitor the Dash point of sale program and NoWait Reservation System

Assist with administrative tasks and perform cashiering duties as needed

Maintain a clean, safe, and organized workspace

Proactively greet clients upon entry

Be mindful of capacity regulations and inform clients as needed

Capture clients' names and reservation time upon entry

Monitor the stalls and alert customer service when clients' sessions have lapsed

Maintain a clean, safe, and organized environment throughout the facility, focusing on the outdoor hitting bays

Prioritize the clients and be proactive in your communications

Consistently greet returning clientele and welcome new guests

Ensure smooth operation of the tee-line through calling out open stalls, recognizing and correcting stall errors, and maintaining awareness of the ball distribution system

Assist with events/Water Hazard service

Qualification

Customer service skillsCommunication skillsMicrosoft OfficeInterpersonal skillsHospitality experiencePhone etiquetteSales skillsEnergetic demeanorTeamworkAdaptability