Minnesota Community Care · 5 months ago
Bilingual Scheduling Specialist
St Paul, MN
Full-time
Onsite
Entry Level
1+ years expMinnesota Community Care is the largest Federally Qualified Health Center in Minnesota, providing high quality and affordable health care to diverse communities. The Bilingual Scheduling Specialist will be responsible for scheduling patients for various services and ensuring effective communication between patients and the organization.
Hospital & Health Care
Responsibilities
Answer inbound calls promptly and in a polite, professional manner
Schedule appointments per scheduling policies/procedures for medical, dental, mental health, and ancillary services
Obtain and enter accurate demographic information into organization’s EHR
Verify insurance and provide information regarding Minnesota Community Care discount program
Act as a liaison for the patients and the organization by directly calls appropriately and using sound judgment in handling calls, especially with upset patients
Understanding of when to escalate calls to a supervisor or triage nurse
Make outbound calls to reschedule appointments, respond to provider, clinical staff, and Patient Portal requests to call patients
Provides patient-focused service and a positive impression of the organization to customers (patients, families, vendors, coworkers) through respectful, courteous and culturally sensitive interactions
Actively participates and works positively, flexibly and cooperatively in a patient care team within and across departments to accomplish the goals of the organization
Demonstrates effective, culturally sensitive communication skills and effectively communicates verbally and in writing with patients, coworkers, and the public
Knows, understands and adheres to organizational policy related to the patient’s rights for confidential care
Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate, conducive to employee morale, productivity, efficiency, and effectiveness
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that swift corrective action can be taken when appropriate
Other duties as assigned
Qualification
Required
High School or GED required
Minimum one year of experience in customer service and/or related clinic environment; working knowledge of medical terminology
Spanish/English or Hmong/English bilingual required
Ability to establish and maintain effective working relationships with patients, co-workers and the public
Ability to communicate effectively verbally and in writing with a variety of people
Skill and manual dexterity to operate a computer keyboard, calculator, telephone, copier, fax, and other equipment as necessary
Ability to handle confidential and sensitive information
Ability to handle a 'call center' environment: work quickly and multi-task
Ability to exercise good judgment to handle calls appropriately
Ability to have a flexible schedule, per department needs
Preferred
Knowledge of medical terminology helpful
Company
Minnesota Community Care
Few organizations serve so many sectors of the population so sensitively and effectively – improving the health of our region for the benefit of all.
201-500 employees
H1B Sponsorship
Minnesota Community Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Renee Leinbach, MPH
Manager, Co-Located Clinic Program Partnerships
Company data provided by crunchbase