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EquipmentShare · 1 day ago

Claims Representative

St. Louis, MO (Resla)

Full-time

Onsite

Entry, Mid Level

2+ years exp

EquipmentShare is a company on a mission to transform the construction industry through innovative technology and real-time support. They are seeking a Claims Representative to handle all aspects of insurance claims, ensuring efficient processing and providing excellent customer service.

ConstructionFleet ManagementSaaSService IndustrySoftware

Comp. & Benefits

Responsibilities

Claims Processing: Efficiently process insurance claims from initiation to resolution. This includes verifying claim information, assessing damages, and determining claim validity

Customer Service: Provide empathetic and knowledgeable support to customers filing claims. Guide them through the claims process, keeping them informed of their claim status and next steps

Documentation and Record Keeping: Maintain accurate and detailed records of all claims, including customer interactions, assessments, and claim resolutions

Liaison with Insurance Companies: Act as the primary point of contact between the customer and insurance companies. Coordinate with insurance adjusters to facilitate claim assessments and settlements

Compliance and Reporting: Ensure all claims are processed in compliance with company policies and legal requirements. Prepare reports on claim trends, outcomes, and customer feedback for management review

Team Collaboration: Work closely with other departments, such as the legal team, customer service, and fleet management, to ensure a coordinated approach to claim handling

Qualification

Claims ProcessingCustomer ServiceInsurance KnowledgeMS Office ProficiencyOrganizational SkillsInterpersonal SkillsProblem-SolvingConfidentiality

Required

High school diploma

Minimum of 2 years' experience in a customer service role

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficiency in MS Office and database software

Understanding of insurance policies and claims handling procedures

High level of integrity, patience, and the ability to maintain confidentiality

Proactive problem-solver who can manage stressful situations with professionalism

Preferred

College degree or equivalent experience in insurance, customer service, or related field

Prior experience in claims processing or the car rental industry

Familiarity with car rental operations and vehicle maintenance

Benefits

Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

Competitive compensation

Full medical, dental, and vision coverage for full-time employees

Generous PTO + paid holidays

401(k) + company match

Tool and boot reimbursements (role dependent)

Gym membership stipend + wellness programs (earn PTO and prizes!)

Company events, food truck nights, and monthly team dinners

16 hours of paid volunteer time per year — give back to the community you call home

Career advancement, leadership training, and professional development opportunities