NEOGOV · 5 months ago
Help Desk Specialist I
Battle Creek, MI
Full-time
Onsite
Entry Level
$22.37/hr - $28.58/hrNEOGOV is a technology company focused on providing solutions for government agencies, and they are seeking a Help Desk Specialist I to provide Tier 2 Help Desk Support. The role involves assisting employees with technical issues, troubleshooting problems, and performing desktop software installations and repairs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serves as the first point of contact for employees seeking technical assistance over the phone or email
Provide help desk support by answering or responding to questions and logging requests into the County’s job ticketing system
Assist system users with their general questions about software functionality or computer issues
Performing remote troubleshooting through diagnostic techniques and pertinent questions. Research and provide solutions for more advanced inquiries
Troubleshoot system problems at the user level (i.e. application errors) and determining the best solution based on the issue and details provided
Address trouble reports related to printing, scanning, and other peripheral device functions
Perform desktop software installation and configuration as required
Perform PC component repair or replacement and customer serviceable printer repairs
Provide any necessary follow-ups and update tracking status and information logs
Direct unresolved issues to the next level of support personnel
Identify and suggest possible improvements on IT related processes, procedures or equipment
Assists with preventative maintenance or upgrades as needed
Perform other duties as assigned
Qualification
Required
Knowledge normally acquired through the completion of an Associate's Degree or Technical/Trade school with courses emphasizing computer applications or information technology
Demonstrated working knowledge of Microsoft Office functionality
Computer skills necessary to effectively utilize software for word processing, publishing, databases, spreadsheets, e-mail, scanning and imaging, internet, social media and a variety of other computer programs
Proficient in PC and laptop components (i.e. hardware, device drivers) and able to demonstrate ability to adapt to new technologies and read/understand technical journals
Communication skills necessary to provide excellent customer service and accurate information to county officials, department heads, employees, and the public in a professional and timely manner
The ability to multi-task and handle simultaneous projects requiring concentration and attention to detail skills
Physical ability to frequently lift or carry items weighting up to 25 pounds. Occasionally required to lift or carry items weighting up to 50
Possession of a valid Michigan driver's license and an acceptable driving record required
Successful completion of background check and fingerprinting to be eligible for hire
Preferred
Experience performing help desk support functions
Benefits
Medical: Blue Cross/Blue Shield of Michigan with 3 Different Flexible Benefit Plan Options
Dental: 100% Employer Paid through Delta Dental
Vision: 100% Employer Paid through BCBSM Vision Services Plan (VSP)
Employee Health & Wellness Center (Premise Health): Most Services 100% Employer Paid
Life Insurance: 100% Employer Paid for Basic Life & AD&D
Short Term Disability: 100% Employer Paid for 67% Wage Loss Benefits up to 26 Weeks
Retirement: Employer 401(k) Match Program Up to 7% of Employee Contribution
Employee Assistance Program (EAP): 100% Employer Paid Through Bronson HelpNet
Paid Time Off: Start through fourth years – 168 Hours (4.2 weeks based on 40-hour work week)
Paid Holidays: 14 Paid Holidays Throughout the Year
Flexible Scheduling & Telecommuting Options Depending on Position & Department
Term Life Insurance (above Employer Paid Plan)
Critical Illness & Accident Insurance
Long Term Disability Wage Loss Benefits
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Employee Wellness Program
Perks Program (discounts at local merchants for being a County employee)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase