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CSC Generation · 5 months ago

Assistant Store Manager (Sur La Table)

Darien, CT

Full-time

Onsite

Entry Level

1+ years exp

CSC Generation is the parent company of Sur La Table, which offers a wide selection of premium-quality goods for the kitchen and table. The Assistant Store Manager supports the General Manager or Store Manager in achieving sales goals and managing store operations while inspiring customers throughout their culinary journey.

AnalyticsFinanceRetailSoftware

Responsibilities

Models and holds employees accountable to customer service standards

Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees

Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed

Supports the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs

Works as a part of a high-performing team to achieve store’s sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as Manager on Duty

Provides coaching in the moment and performance feedback to employees. May assist the GM or SM in delivering formal performance reviews

Seeks opportunities to increase topline retail sales and directs employees to execute sales driving initiatives

Anticipates and solves problems by taking decisive action, follows up with the GM or SM

Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data

Manages deliveries according to standard operating procedures (SOPs). Drives and manages inventory events. Controls shrink and retail supply expenses

Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary

Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy

Appropriately partners with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed or necessary

Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office

Additional responsibilities as assigned by GM or SM

Qualification

Retail management experienceSales driving experienceTrainingCoachingProficient in POS SystemsProficient with MS OfficeCustomer serviceVerbal communicationWritten communicationTeam collaboration