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Microchip Technology Inc. · 5 months ago

Senior Engineer 1-Technical Support

MA - Beverly Tozer

Full-time

Onsite

Mid, Senior Level

4+ years exp

Microchip Technology Inc. is a global organization that designs technology powering the world. They are seeking a Senior Engineer for Technical Support to provide high-quality support to customers in various sectors, troubleshoot issues, and document solutions effectively.

AutomotiveManufacturingSemiconductorWireless

Work & Life Balance

No H1B

Responsibilities

Learn the Primary Reference Standard “Atomic Clocks” and help in trouble shooting customer issues

Ability to interpret schematics, assembly drawings and production/manufacturing procedures

Troubleshooting of FTS -timing and synchronization systems to assist customers with fault identification

Log customer cases in the CRM System

Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available

Effective communication with the customer

Proactive communication with Technical Support Management

Documentation of the solution and timely updates of the customer case status in the CRM

Focus on presales and post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products

Provide front line technical and applications support to customers and internal sales forces

Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment

Qualification

Electrical EngineeringFrequency Timing TechnologiesData AnalysisTechnical Support ExperienceMicrosoft WindowsEffective CommunicationTeamworkProblem SolvingOrganization Skills

Required

BS in Electrical Engineering

4-6 years experience

Basic knowledge / understanding of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies

Perform Data Analysis using Proprietary Software tools

Effective communication skills (writing and speaking) and readiness to engage in Phone or Web-based Conference Calls

PC skills with proficiency in Microsoft Windows and Office