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Skillcentrix · 5 months ago

Workday Managed Solutions Practice Lead (AMS)

United States

Full-time

Remote

Senior Level

5+ years exp

Skillcentrix is a first-of-its-kind Workday partner focused on Workday Skills and the Talent Lifecycle. The Workday Managed Solutions Practice Lead is responsible for overseeing Managed Solutions Customers and a team of Consultants, ensuring exceptional customer experience and successful delivery of solutions while developing the practice and offerings.

Consulting

No H1B

Responsibilities

Develop and execute a comprehensive customer engagement strategy that fosters long-term partnerships and drives customer retention and expansion

Cultivate and maintain C-level relationships with key customers, understanding their strategic objectives and anticipating their needs

Develop strategic roadmaps with customer that encompass key HCM operational events and strategic initiatives

Oversee the delivery of exceptional customer service, ensuring customer satisfaction throughout the engagement lifecycle

Proactively identify opportunities to expand existing customer relationships and generate new business opportunities

Monitor customer feedback and implement strategies to continuously improve service delivery and customer satisfaction

Represent the company at industry events and conferences, building and strengthening relationships with potential and existing customers

Lead and mentor a team of consultants, fostering a culture of high performance, collaboration, and continuous improvement

Establish and maintain best practices for project delivery, ensuring adherence to Workday methodologies

Oversee the planning, execution, and monitoring of Managed Solutions engagements, ensuring on-time and within-budget delivery

Proactively identify and mitigate project risks, escalating issues to senior management as needed

Manage internal cross-functional teams to ensure seamless project execution and resource allocation

Develop and monitor key performance indicators (KPIs) to track project success and team performance

Champion the use of project management tools and technologies to enhance efficiency and collaboration

Ability to grow and expand the practice team while maintaining high quality delivery

Collaborate with the sales team to develop winning proposals, scope and solution, and create SOW’s

Contribute to the development of pricing strategies that maximize profitability while remaining competitive

Identify and pursue new business opportunities within existing customer accounts and target new customers

Develop offerings and and implement strategies to increase market share and expand the company's customer base

Monitor market trends and competitor activities to identify opportunities for innovation and growth

Build, mentor, and develop a high-performing team of delivery professionals

Conduct regular performance reviews and provide constructive feedback to team members

Foster a culture of continuous learning and professional development within the team

Identify and address any skill gaps within the team, providing training and development opportunities

Ensure effective communication and collaboration within the team and across departments

Qualification

Workday ConsultingWorkday HCM CertificationLeadershipBusiness DevelopmentHRIS PlatformsCommunication SkillsProblem-SolvingInterpersonal Skills

Required

5+ years of experience in Workday Consulting, preferably in an AMS/post-production support capacity, with at least 2+ years in a leadership role

Proven expertise in developing innovative and effective ways to deliver on customer needs, with a track record of building and maintaining strong customer relationships

Proven operational track record to promote a healthy business

Active Workday HCM Certification required, multiple certifications desired

Deep understanding of Workday methodology and best practices

Extensive experience in business development and revenue generation

Strong leadership, communication, and interpersonal skills

Excellent problem-solving and decision-making abilities

Experience with HRIS platforms and Microsoft applications