Grizzly Security Armored Express Inc. · 6 months ago
ATM Support Specialist
Kalispell, MT
Full-time
Onsite
Entry Level
1+ years expGrizzly Security Armored Express Inc. is a company committed to providing high-quality service to its clients. The ATM Support Specialist will assist with daily ATM operations and provide support for Cash-in-Transit services, ensuring the functionality and security of ATMs in service areas. This role involves a combination of technical troubleshooting, customer service, and operational support.
Courier ServicePhysical SecuritySecurity
No H1B
Responsibilities
Operate and drive an armored truck to transport valuables safely
Ensure the security and safety of the vehicle and its contents
Follow all security protocols and procedures during transit
Provide exceptional customer service to all customers while performing CIT duties
Maintain a clean driving record and adhere to all traffic laws
Capable of maintaining situational awareness at all times
Filling Grizzly Security’s customers ATM and ITMs along with providing first line maintenance
Assist the ATM Fleet Coordinator with all tasks related to Grizzly Security’s ATM fleet and provided services
Install new ATMs at designated locations
Replace parts and perform routine maintenance on ATMs
Load software and perform updates on ATM systems
Troubleshoot and resolve technical issues with ATMs
Fill ATMs with cash and ensure they are operational
Perform any other tasks related to the operation and management of the ATM fleet
Willingness to travel to off-site ATMs as needed. This may include overnight travel plans
Assist ATM Fleet Coordinator in documentation of ATM repairs and services
Continual participation in training programs, conferences and courses to stay current with industry trends, standards and technologies. This may require out of state travel
Train new employees on ATM operations and processes
Serve as a resource for Grizzly Security employees regarding ATM related operations and troubleshooting
Mentor and support staff to improve their skills and efficiency
Qualification
Required
High school diploma or equivalent
Minimum of 1 year of experience in CIT or ATM support positions
Experience in CIT services is a strong advantage
Willingness to learn
Excellent attention to detail and accuracy
Technically inclined with a strong understanding of ATM hardware and software
Excellent problem-solving skills
Comfortable working in tight, confined spaces
Proficient in cash transportation procedures and security protocols
Good communication and interpersonal skills
Ability to work under pressure and handle stressful situations calmly
Proficiency with Microsoft Office programs
Ability to work in a high-security environment
Must pass background checks, including criminal history, drug testing, and credit checks
Must be licensed or have the ability to obtain a license through the State of Montana Private Security Program with a firearm endorsement
Must be licensed to operate a motor vehicle
Ability to work flexible hours, including nights, weekends, and holidays
Must be physically fit to handle the demands of the job, including standing for extended periods, lifting heavy cash containers (up to 60 lbs.), and operating armored vehicles
Company
Grizzly Security Armored Express Inc.
Grizzly Security Armored Express has provided our customers with quality service custom tailored to their needs for over 45 years.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Harris
Founder
Company data provided by crunchbase