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NEOGOV · 5 months ago

Learning Technology Specialist

Crystal Lake, IL

Full-time

Onsite

Entry Level

$24.88/hr - $35.12/hr

NEOGOV is a company focused on enhancing student learning, and they are seeking a Learning Technology Specialist. This role involves providing technology support services to students and collaborating with faculty and staff to eliminate technological barriers to student success.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Assist students via scheduled appointments, drop in visits, email correspondence, and other communication channels and maintain accurate tracking data and notes within Navigate360 for student appointments and referrals

Serve as a resource for students, empowering them to engage with faculty and utilize key resources (Self-Service, Navigate360, and Canvas) and student services such as advising, financial aid, career services, and access and disability services

Create videos and documents to support students as they utilize the technology used in the classroom

Create, maintain, and implement process documents to support students and faculty in the classroom

Lead the development and/or enhancement of workflows, policies, and tools

Develop, facilitate and provide training and development to the campus community in a variety of formats, to include professional development days, virtual trainings, tutorials, seminars, and faculty and employee meetings

Responsible for collecting and analyzing data, identifying trends, and creating reports. Utilize data to inform changes to resources, services, and tools

Contribute to long-term planning, goal setting, and participates in assessment of library and academic support services and resources

Create promotional materials for student technology support and advertise with the campus community, which includes an in-person and online presence

Organize and execute workshops and trainings to engage students in learning institutional software platforms, and various other technologies

Provide targeted intervention services to students to help address technology needs hindering their success

Provide one-on-one coaching that supports student agency with their technology skills and familiarity with the technology tools utilized in class

Collaborate with departments across the college to identify gaps and opportunities to support the development and implementation of innovative technology use and academic support of students

Foster a positive, welcoming, and inclusive environment for all students and ensure that students receive a welcoming and efficient service

Assist with supporting and giving direction to student employees

Provide input and collaborate in the selection of collection and library resources

Create subject, course, and assignment-related research guides (LibGuides)

Play a role in campus-wide enrollment and retention events and programs

Participate in relevant training and professional development services to effectively support student academic success and retention

Participate in appropriate professional development trainings and associations to stay informed of technological advancements and best practices in the area of learning technology

Work collaboratively with others (e.g., supervisor, college leadership, colleagues, stakeholders, vendors, and student employees) to accomplish functions and responsibilities

Provide back-up coverage for circulation functions

Assume additional duties as assigned by immediate supervisor or higher-level administration