Samaritan Healthcare · 5 months ago
Pre-Registration Specialist, Per Diem
Moses Lake, WA
Part-time
Hybrid
Entry Level
1+ years expSamaritan Healthcare is dedicated to providing healthcare services to the community they serve. The Pre-Registration Specialist is responsible for pre-registering patients for hospital and clinic services, ensuring accurate patient information, and providing high-quality customer service to facilitate a seamless check-in process.
Health CareHospitalMedical
Responsibilities
Access assignments via work queue(s)
Contacts scheduled patients by phone to obtain key data elements (e.g. name, employer, email address, phone, mailing/physical address, guarantor, provider(s), etc.)
Ensures accuracy and completeness of patient information, including insurance name, plan subscriber details, identification and group numbers
Clearly documents missing key data elements to be collected at the time of service (e.g. Photo ID, PCP Change Form, insurance card(s), email address, etc.)
Provides patient contact via out bound and inbound calls
Directly assist with the enrollment and activation process for MyChart, which enables patients to communicate via secure online portal with their health care provider(s) and connect directly to patient’s electronic medical record
Contacts insurance carrier and/or reimbursement sources via telephone and/or electronic tools to verify eligibility and obtain all applicable benefits pertaining to scheduled services
Uploads and scans documents to support pre-registration accuracy (e.g., insurance verification)
Assists with retrieval of prior authorization numbers from ordering providers office(s) and/or insurance payor websites and documents, as necessary
Collaborates with patients, revenue cycle professionals, clinical departments, and referring provider offices to ensure that all necessary information is obtained prior to services
Thoroughly documents all details obtained from insurance representatives, including benefits, authorization and call reference number(s), when applicable
Maintain general understanding of Medicare, Medicaid, and commercial healthcare plans
Participates and assists with training and mentoring staff members according to the organization's training programs
Refers uninsured, underinsured, and low-income patients to Financial Access Specialists or Financial Counselors to secure financial arrangements prior to services
Minimizes duplication of medical records by using problem-solving skills to verify patient identity through demographic details (e.g., name, spouse’s name, Social Security Number, date of birth, address)
Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries when necessary
Ensures patients have logistical information necessary to receive their service (e.g., appointment place, date and time, directions to facility)
Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics
Ensures self-compliance with organization policies and procedures, as well as labor agreements
Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization’s values
Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization
Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards
Qualification
Required
High school diploma or equivalent required
Working knowledge of medical terminology
Excellent interpersonal, verbal and written communication skills required
Ability to adapt to multiple/various platforms, programs and systems
Demonstrates competency on equipment listed on department specific checklist
Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate
Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines
Demonstrates competency in ability to care for customers/patients across the age continuum
Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling. Light physical effort but mostly sedentary work. Prolonged periods of sitting
Ability to lift up to 25 lbs
Good reading eyesight; color vision – ability to distinguish and identify different colors
Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public
Preferred
One (1) year work experience in a healthcare patient access setting preferred (e.g., admitting, scheduling, registration, billing, medical records)
One year of customer service experience preferred; experience with general office equipment
Benefits
In lieu of benefits, receive additional 12% differential.
A remote work program is offered to professionals who successfully complete the training program along with meeting performance metrics and expectations.
Company
Samaritan Healthcare
Samaritan Healthcare offers emergency, surgical, maternity, physical therapy, orthopaedics and cardiac care services.
501-1000 employees
H1B Sponsorship
Samaritan Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Gretchen Youngren, MA
Chief Development & Communications Officer
Julie Weisenburg
Human Resources Business Partner
Company data provided by crunchbase