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JDA TSG · 6 days ago

Tax Preparer REMOTE (Weekend Seasonal)

United States

Full-time

Remote

Entry, Mid Level

$33/hr - $33/hr

2+ years exp

JDA TSG is hiring Seasonal Tax Associates for the current tax season. The role involves providing customer support for tax returns and ensuring a high level of customer satisfaction through effective communication and problem-solving.

ConsultingInformation Technology

No H1B

Responsibilities

Provide superior customer support via video, phone, and chat, helping customers with their tax returns

Create an excellent customer experience using your expertise in tax preparation and technical ability

Resolve customer problems in a friendly and timely manner to ensure high customer satisfaction

Carefully document all customer interactions

Qualification

PTINTax preparation softwareMicrosoft 365Technical skillsCustomer support

Required

An Active PTIN

2+ years of professional experience preparing and filing individual (1040) returns using professional tax preparation software in a professional/retail setting

Strong technical skills and ability to navigate computer systems and software, including professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc

A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.)