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Skillcentrix · 1 month ago

Workday HCM Practice Lead

United States

Full-time

Remote

Senior Level

5+ years exp

Skillcentrix is a pioneering Workday partner focused on Workday Skills and the Talent Lifecycle. The Workday HCM Practice Lead will oversee HCM Phase X Implementations and Optimizations, manage a team of consultants, and ensure exceptional customer experiences while advising organizations on transitioning to skill-based practices.

Consulting

No H1B

Responsibilities

Develop and execute a comprehensive customer engagement strategy that fosters long-term partnerships and drives customer retention and expansion

Cultivate and maintain C-level relationships with key customers, understanding their strategic objectives and anticipating their needs

Develop strategic roadmaps with customer that encompass transforming to be skills based organizations, implement and maximize all aspects of the talent lifecycle, and maximize HCM

Oversee the delivery of exceptional customer service, ensuring customer satisfaction throughout the engagement lifecycle

Proactively identify opportunities to expand existing customer relationships and generate new business opportunities

Monitor customer feedback and implement strategies to continuously improve service delivery and customer satisfaction

Represent the company at industry events and conferences, building and strengthening relationships with potential and existing customers

Lead and mentor a team of consultants, fostering a culture of high performance, collaboration, and continuous improvement

Establish and maintain best practices for project delivery, ensuring adherence to Workday methodologies. Driven to continually improve internal and external experiences by leveraging tools, processes and AI

Oversee the planning, execution, and monitoring of all Implementation and Optimization engagements, ensuring on-time, high quality and within-budget delivery

Proactively identify and mitigate project risks, escalating issues to senior management as needed

Manage internal cross-functional teams to ensure seamless project execution and resource allocation

Develop and monitor key performance indicators (KPIs) to track project success and team performance

Champion the use of project management tools and technologies to enhance efficiency and collaboration

Ability to grow and expand the practice team while maintaining high quality delivery

Manage operations to balance utilization, practice development, hiring, training and cost management

Collaborate with the sales team to develop winning proposals, develop solutions to solve customer business challenges, scope and estimate, and create SOW’s

Contribute to the development of pricing strategies that maximize profitability while remaining competitive

Identify and pursue new business opportunities within existing customer accounts and target new customers

Develop offerings and strategies to build on our reputation as thought leaders and to increase market share

Monitor market trends and competitor activities to identify opportunities for innovation and growth

Build, mentor, and develop a high-performing team of delivery professionals

Conduct regular performance reviews and provide constructive feedback to team members

Foster a culture of continuous learning and professional development within the team

Identify and address any skill gaps within the team, providing mentoring, training and development opportunities

Ensure effective communication and collaboration within the team and across departments

Qualification

Workday HCMTalent LifecycleWorkday CertificationLeadershipBusiness DevelopmentHRIS PlatformsMicrosoft ApplicationsCommunication SkillsProblem-Solving

Required

5+ years of experience in Workday Consulting specializing in Workday HCM, Talent Lifecycle and Skills

At least 2+ years in a leadership role

Proven expertise in developing innovative and effective ways to deliver on customer needs, with a track record of building and maintaining strong customer relationships

Proven operational track record to promote a healthy business

Active Workday HCM Certification required

Deep understanding of Workday methodology and best practices

Extensive experience in business development and revenue generation

Strong leadership, communication, and interpersonal skills

Excellent problem-solving and decision-making abilities

Experience with HRIS platforms and Microsoft applications