ServiceNow CSM Architect jobs in United States
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Alldus ยท 4 days ago

ServiceNow CSM Architect

positionUnited States
timeContract
remoteRemote
senioritySenior Level

Alldus is seeking a ServiceNow CSM Architect to lead the design, architecture, and implementation of ServiceNow Customer Service Management solutions. This role involves collaborating with stakeholders and technical teams to ensure the CSM platform aligns with organizational goals and enhances customer experiences.

Artificial Intelligence (AI)Recruiting
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Growth Opportunities
Hiring Manager
Hope Godfrey
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Responsibilities

Design and architect scalable, efficient, and maintainable ServiceNow CSM solutions
Lead workshops and collaborate with stakeholders to gather and analyze business requirements
Develop and review solution designs, workflows, and integrations within ServiceNow CSM
Provide technical leadership and guidance to development teams during implementation
Ensure best practices and compliance with ServiceNow architecture and platform standards
Drive continuous improvement initiatives and recommend enhancements for CSM processes
Support testing, deployment, and post-production support activities
Stay updated with the latest ServiceNow CSM features and industry trends

Qualification

ServiceNow CSM ArchitectureServiceNow platform architectureWorkflow designImplementationServiceNow best practicesStakeholder managementContinuous improvementServiceNow CSM CertificationCommunication skillsTechnical leadership

Required

Proven experience as a ServiceNow CSM Architect or similar role with a strong focus on Customer Service Management
Deep understanding of ServiceNow platform architecture, including CSM modules, ITSM, integrations, and automation
Experience designing and implementing complex workflows, business rules, and customizations
Strong knowledge of ServiceNow best practices and platform capabilities
Excellent communication and stakeholder management skills

Preferred

ServiceNow CSM Certified Architect or equivalent certification

Company

Alldus

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Alldus is a specialist staffing company with one single purpose: To connect the best people in Artificial Intelligence & Digital Transformation.
dateFounded in 2018
location
Dublin, Dublin, IRL
people-size11-50 employees
web-link
https://alldus.com/

Funding

Current Stage
Early Stage

Leadership Team

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Steven Quinn
Chairman
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Company data provided by crunchbase