Xometry · 16 hours ago
Senior Product Manager, Post Order Experience
Waltham, MA
Full-time
Onsite
Senior Level
$135K/yr - $175K/yr
5+ years expXometry is a digital marketplace that connects innovative thinkers with manufacturers to facilitate business growth. They are seeking a Senior Product Manager, Post-Order Experience to enhance the customer journey post-order, ensuring buyers are informed and satisfied throughout their interactions with Xometry.
3D PrintingArtificial Intelligence (AI)Industrial EngineeringSoftware
Responsibilities
Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows
Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency
Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met
Build and iterate on features that proactively address customer pain points and increase CSAT/NPS
Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty
Act as the voice of the customer internally and develop mechanisms to gather feedback at scale
Qualification
Required
5+ years of product management experience, ideally with B2B or transactional platforms
Strong customer empathy and experience with user-centered product development
Familiarity with agile product development, data tools, and experimentation frameworks
Preferred
Experience with order management, fulfillment tracking, or support tooling
Benefits
401(k) match
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave
EAP
Other wellbeing resources
Company
Xometry
Xometry is an online marketplace that allows customers to access a network of machine shops and custom manufacturers.
1001-5000 employees
H1B Sponsorship
Xometry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$447.2MKey Investors
T. Rowe PriceBosch VenturesGreenspring Associates
2025-06-10Post Ipo Debt· $250M
2021-06-30IPO
2020-09-09Series E· $75M
Leadership Team
Randy Altschuler
Founder and CEO
James Miln
Chief Financial Officer
Recent News
2025-12-14
2025-11-11
Company data provided by crunchbase