PrismHR · 1 week ago
Product Consultant - Chandler, AZ - On Site
Chandler, AZ
Full-time
Onsite
Mid LevelPrismHR is a fast-paced SaaS company that empowers human resource outsourcing service providers with exceptional software and services. The Product Consultant is responsible for implementing new customers and consulting with existing customers on software best practices, ensuring successful project management and customer satisfaction.
Cloud ComputingHuman ResourcesSaaSSoftware
Responsibilities
Lead software implementations for PrismHR customers, to include overall customer communications, project management, system configuration, testing and training
Develop, maintain and track implementation deliverables, phases and milestones
Build and maintain customer relationships to ensure overall customer satisfaction and engagement
Interact with clients by phone, email, and/or video meetings to diagnose and troubleshoot issues, and provide status updates and resolutions to reported issues
Identify and escalate application defects and priority issues
Stay current with system capabilities, including bug fixes and new functionality
Contribute and maintain content for internal audiences (e.g., playbooks, training guides, etc.) and external audiences (e.g., Knowledge Base articles or other end user documentation)
Train internal employees and/or customers on our products
Qualification
Required
Knowledge of payroll, time & attendance, benefits enrollment & administration, applicant tracking, performance management, and other HR operations
Strong knowledge of HRIS, time & attendance, and other related systems
Excellent listening, problem solving, and troubleshooting skills
Ability to communicate and present information effectively with technical as well as non-technical audiences, whether in person, meeting remotely, or in writing
Strong technical inclination, and a desire to learn continuously
Ability to learn and work independently with exceptional attention to detail
Willingness to collaborate in one-on-one and group settings
Flexibility, adaptability, and a can-do attitude
Company
PrismHR
PrismHR is the largest payroll and HR software platform for professional employer organizations and administrative service organizations.
Founded in 1985
201-500 employees
H1B Sponsorship
PrismHR has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-12-02Acquired
2014-09-24Private Equity
Leadership Team
Adam Van Beek
Chief Innovation Officer
Michael DeLessio
Chief Of Staff
Recent News
2023-12-20
Yahoo Finance
2023-12-20
Company data provided by crunchbase