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Corpay · 5 hours ago

Quality Coordinator

Schaumburg, IL

Full-time

Onsite

Entry Level

$17/hr - $19/hr

1+ years exp

Corpay is currently seeking a Quality Coordinator to join their team in Schaumburg, IL. The Quality Coordinator will analyze reservation data, review policies, and suggest process improvements while ensuring quality standards in reservations and customer support.

Financial ServicesFinTechPaymentsRisk Management

H1B Sponsor Likely

Responsibilities

Receiving inbound inquiries to source hotel, transportation, and travel needs of clients for their crew and management

Ensuring Reservations consistency and execution between multiple systems and channels utilized in the booking process

Obtaining, evaluating, and providing accommodations and transportation according to client guideline, requirements and SOPs

Ensuring that the reservation/billing teams are meeting quality standards

Analyzing reservation/billing data to identify trends and take corrective action

Process improvement : Suggest ways to improve processes and materials

Documentation: Creating and maintaining documentation for quality control programs

Training employees in quality goals

Developing targets for improving quality, service, and efficiency

Customer Support: Providing external/internal customer support

Qualification

Customer service experienceHotel/travel industry experienceFluency in multiple languagesMicrosoft Office proficiencyAnalyticalProblem-solving skillsEffective communication skillsInterpersonal skillsSelf-motivatedNegotiation skillsWork independently

Required

Passion for customer service and must have relevant work experience

Fluency in English and preferably one/two more languages

Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude

Effective communication skills and great listening skills

Commitment to continuous improvements, changes and has a willingness to learn

Thinks creatively and strong analytical and problem-solving skills

Self-motivated and able to work independently and as part of a team

Excellent negotiations skills using different channels and methods of communications (phone or email)

Excellent interpersonal and client relationship skills

Ability to work in a call center / service desk environment

Powerful verbal and written communication skills

Ability to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environment

Ability to follow complex and dynamic Standard Operating Procedures (SOPs)

Ability to manage and provide feedback to all types of individuals

Proficient with Microsoft Office (Word, Excel, Outlook)

Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays

High School Diploma or higher qualification is required

One year experience of hotel/travel industry experience is necessary

Benefits

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company-wide

Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time

Employee discounts with major providers ( i.e. wireless, gym, car rental, etc.)

Philanthropic support with both local and national organizations

Fun culture with company-wide contests and prizes

Company

Corpay

Glassdoor2.4

Corpay provides online payment solutions.

Founded in 1992

New York, New York, USA

10001+ employees

https://payments.corpay.com

H1B Sponsorship

Corpay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (14)