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Association of Universities for Research in Astronomy · 5 months ago

Information Technology Support Associate

Hilo, HI

Full-time

Onsite

Entry Level

$26.35/hr - $30/hr

2+ years exp

The Association of Universities for Research in Astronomy is seeking an Information Technology Support Associate to join their End-User Support team. This role involves providing primary IT support, assisting in the design and maintenance of IT systems, and ensuring compliance with operational standards.

Non Profit

H1B Sponsor Likely

Responsibilities

Assists with testing and validation of system designs and enhancements

Contributes to the design and definition of standards, processes, and procedures by which NOIRLab’s information technology systems conform and operate

Provides primary support via service desk platform for Linux, Mac, and Windows end-user computers, video conferencing equipment and rooms, and initial support for virtualization, network, and storage systems

Assists in defining end-user equipment standards and follows through on purchasing and delivering end-user devices that adhere to those standards

Supports execution of initiatives in system capacity planning, performance analysis, and tuning

Provides project assistance with consultation and execution of delivering technological innovation to the observatory and/or support successful and sustainable ongoing operations

Possesses an awareness and knowledge of new technologies, systems, methods, and processes and channels this information throughout ITOps to pursue system innovation, efficiency, stability, and scalability

Assists with technical documentation of system designs and architecture

Utilizes processes, procedures, checklists, best practices, and presentations. Observes change/configuration control systems

All AURA employees are responsible for the proper management and control of all AURA property within their work area, whether assigned to them or someone else. This responsibility includes reporting any known missing, stolen, or non-working property in their work area to their supervisor or the AURA Property Officer

Responsible for ensuring compliance with government award terms and conditions assigned to this position or subordinates of this position

Other duties as assigned

Qualification

IT support experienceLinux supportWindows supportMac supportVirtualization technologiesNetworking technologiesTechnical certificationsCustomer service skillsSpanish knowledgeProblem-solving skillsTeamworkCommunication skills

Required

Bachelor's degree in computer science, related field, or equivalent experience

2-3 years of experience in enterprise-scale information technology support (Linux, Mac, Windows, virtualization, network, and storage systems)

Should possess current professional/technical certifications in support of their primary disciplines (ITIL, CompTIA, CCST)

Experience with customer service desk systems and methodologies

Working knowledge of enterprise-scale storage, virtualization, and networking technologies and the ability to provide related support and integration

Knowledge of industry-standard platforms and the ability to provide integration and support for Windows, Mac, and Linux server/client platforms

Ability to communicate and work well with customers and stakeholders

Ability to work independently and as part of a team

Strong problem-solving skills in identifying root causes and offering solutions

Able to do multiple tasks/projects simultaneously

Able to work with continual deadline pressure, handle technical issues, and provide timely solutions

Possess skills and background related to supporting enterprise-scale information systems

Possess the ability to assist with complex projects

Must have a valid Driver's License; clean driving record; ability to drive a 4-wheel drive vehicle

Preferred

Knowledge of Spanish is a plus

Benefits

Paid time off

Retirement contributions

Company

Association of Universities for Research in Astronomy

AURA is a consortium of 40 US institutions and 6 international affiliates that operates world-class astronomical observatories.

Founded in 1957

Washington, District of Columbia, USA

1001-5000 employees

http://aura-astronomy.org

H1B Sponsorship

Association of Universities for Research in Astronomy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (13)

2023 (9)

2022 (14)

2021 (10)

2020 (11)