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Hayward Holdings, Inc. · 15 hours ago

District Technical Service Manager

Ogden, UT

Full-time

Onsite

Mid, Senior Level

3+ years exp

Hayward Holdings Inc. is the largest manufacturer of residential swimming pool equipment in the world, and they are seeking a District Technical Service Manager to provide field-based technical support for Hayward pool products and dealers. The role involves collaborating with District Sales Managers to develop local strategies, managing a network of service providers, and delivering exceptional customer and product support to drive market success.

E-CommerceIndustrialManufacturing

Responsibilities

Local Strategy Development: Partner with DSMs to create and execute market-specific plans to enhance sales, customer satisfaction, and service offerings. Strategies may target specific products, customer segments, or network improvements

Service Network Management: Recruit, train, and maintain a network of service providers to ensure expert repairs and coverage for Hayward products

Customer Engagement: Strengthen dealer relationships through proactive site visits, technical training, and problem resolution. Address escalated issues to maintain customer trust

Training & Feedback: Conduct targeted training sessions and provide feedback to enhance product reliability, performance, and innovation

Performance Review: Regularly assess market strategies with DSMs, identify gaps, and adjust plans to achieve goals