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Cooper's Hawk Winery and Restaurants · 5 months ago

Senior Manager of Systems, End User Compute & Mobility

Downers Grove, IL

Full-time

Onsite

Senior Level, Lead/Staff

$120K/yr - $150K/yr

8+ years exp

Cooper's Hawk Winery and Restaurants is dedicated to providing a unique dining and wine experience. The Senior Manager of Systems, End User Compute & Mobility will lead a team responsible for managing compute environments and technology solutions that enhance hospitality excellence across multiple locations.

Food and BeverageRetailWine And SpiritsWinery

Responsibilities

Manage on-premises and cloud-based compute environments (primarily Azure) across corporate and restaurant systems

Oversee Microsoft Active Directory, Windows Server, patching compliance, file systems, backups, and identity platforms

Ensure system reliability, performance, and scalability to support Cooper’s Hawk’s rapid growth

Partner with Field Services for seamless deployment and management of restaurant back-office systems

Own lifecycle and uptime of restaurant technologies including POS (Simphony), KDS, BOH servers, and local infrastructure

Support technology provisioning and execution for new restaurant openings (NRO), retrofits, and remodels

Drive observability, remote management, and issue resolution across all locations

Lead strategy for endpoint management across desktops, laptops, tablets, and mobile devices (iOS/Android)

Administer and evolve solutions like Microsoft Intune, JAMF, or other MDM/EMM platforms for device compliance and security

Standardize image deployment, user profiles, software packaging, and support documentation

Manage EUC lifecycle—from procurement and provisioning to repair, refresh, and disposal

Develop SLAs and escalation workflows with Tier 1 and Tier 2 support teams

Define and monitor KPIs for support performance, patching, system availability, and user satisfaction

Ensure business-hours and holiday coverage plans are in place for critical technology systems

Lead a team of engineers and specialists focused on system uptime, supportability, and innovation

Develop people through coaching, cross-training, and a strong service mindset

Manage vendor relationships and RFP processes for mobility, hardware, and managed services

Collaborate with restaurant leadership, service desk, security, and other internal partners

Qualification

Microsoft AzureMicrosoft Active DirectoryEndpoint ManagementMDM/EMM ToolsCloud InfrastructureRestaurant POS SystemsITIL ProcessesIndustry CertificationsContinuous ImprovementTeam LeadershipCollaboration

Required

8+ years of experience in systems and infrastructure roles, with at least 3 years in a management role

5+ years of deep experience with Microsoft technologies (Windows Server, Azure AD, M365, Intune/SCCM)

Proven success in supporting distributed environments within the restaurant industry

Strong understanding of MDM/EMM tools, mobile platforms, and EUC standards

Experience with cloud infrastructure, backup solutions, monitoring tools, and endpoint hardening

Preferred

Familiarity with restaurant POS/KDS platforms (Oracle Simphony preferred)

Understanding of ITIL-based processes, asset lifecycle management, and compliance reporting

Experience supporting NRO processes and restaurant field operations

Industry certifications (AZ-104, MDM certifications, ITIL Foundation, etc.)

Experience in multi-unit environments (retail + restaurant) is a plus

Benefits

Incredible Discounts:

+ Monthly Dining Allowance

+ 50% Dining and Carryout

+ 40% Retail Wine

+ 20% Retail and Private Events

+ Monthly Complimentary Wine Tasting for Two

Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program

Company Matching 401(k) Retirement Savings Plan

Flexible Savings Accounts- Health and Dependent Care

Health Savings Account

Long-Term Disability; Voluntary Short-Term Disability

Basic Life and AD&D Insurance (with option to purchase additional coverage)

Paid Parental Leave

Highly Competitive Pay plus Team Member Incentives & Rewards

Paid Time Off

Milestones Recognition Program

Complimentary Gym Membership in RSC Building

Hybrid Work Week (3 days in office, 2 days remote, depending on role)

Company

Cooper's Hawk Winery and Restaurants

Glassdoor3.8

Cooper’s Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen.

Founded in 2005

Woodridge, Illinois, USA

5001-10000 employees