NEOGOV · 5 months ago
Utility Service Representative (Water Meter Reader) / Public Works
Public Works Department, TX
Full-time
Onsite
Entry Level
$13.23/hr - $23.16/hrNEOGOV is a company dedicated to providing utility services, and they are seeking a Utility Service Representative (Water Meter Reader). The role involves collecting meter readings, handling customer inquiries, and performing various utility service tasks to ensure accurate billing and service provision.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Drive to water meter locations throughout the day; read water meters on an assigned route; record reading information on hand held meter device; report any abnormal readings, leaks, damages or tampering
Perform re-reads on meters when unusually low or high readings have been recorded
Re-sequence routes as necessary
Prepare work orders for water shop; clear area around meter boxes for accessibility
Clean and service assigned City vehicle; maintain proper fluid levels; have minor repairs completed as necessary
Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints
Collect payments/issue receipts on delinquent accounts while in the field if customer request; put payment and receipt copy in drop box
Be available and on call after hours until approximately 8:00 p.m. weeknights and alternating weekends 8:00 a.m. to 8:00 p.m. unless otherwise specified by the Utilities Supervisor
Handle problems with hand held equipment; send for repairs
Install and reset meter boxes and lids throughout the City as directed
Make repairs and test meters in the field
Repair or replace broken curb stops
Install meters for new service and remove meter for disconnects
Assist utility maintenance staff as directed
Perform related duties as assigned
Qualification
Required
Possession of valid driver's license required
Equivalent to the completion of the twelfth grade
No experience is required
Knowledge of location of various streets and addresses
Knowledge of City policies and procedures regarding utility service
Knowledge of common causes and remedies for consumption problems
Knowledge of pertinent Federal, State and local laws, codes and regulations
Knowledge of basic mathematical and computer principles
Ability to investigate and determine reasons for unusual water consumption, low pressure and other service problems
Ability to understand and follow oral and written instructions
Ability to explain City utility service policies and procedures in a tactful and effective manner
Ability to work outdoors in adverse weather
Ability to work independently
Ability to operate and use a variety of tools and equipment necessary for the performance of assigned duties
Ability to interpret and apply Federal, State and local policies, procedures, laws and regulations
Ability to establish and maintain cooperative-working relationships with those contacted in the course of work
Ability to drive safely and observe all traffic laws
Benefits
Health care
Dental
Vision
Retirement
Deferred compensation plans
Flexible spending accounts
Life insurance
Holidays
Vacation
Sick leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase