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PayerFusion Holdings LLC · 5 months ago

French Speaker Health Insurance Customer Service Coordinator

Coral Gables, FL

Full-time

Onsite

Mid Level

3+ years exp

PayerFusion Holdings LLC is a leading healthcare payment solutions provider dedicated to enhancing patient experiences and streamlining the insurance claims process. They are seeking a French speaker Health Insurance Customer Service Coordinator to be the primary point of contact for clients, ensuring timely and accurate information regarding health insurance inquiries while improving overall satisfaction with their services.

Health Care

Responsibilities

Communicate with health providers and insurance companies to develop rapport, confirm eligibility, and payment

Thoroughly research and appropriately respond in a timely manner to all verbal and written requests for assistance from Clients, providers of service and any other request as needed

Provide excellent service to insured members

Interpret and apply insurance policy benefits to international customers

Determine level of service needed and eligibility of customer

Document all relevant information effectively and accurately in case management system

Perform other similar and related duties as required

Must speak French

Qualification

Health insurance knowledgeCustomer service experienceFrench language proficiencyMicrosoft ExcelMicrosoft OutlookMicrosoft WordQuality drivenFollow up skillsTelephone etiquetteMedical specialties knowledgeHealthcare regulations knowledgeCustomer service certificationInterpersonal skillsCommunication skillsSelf-starter

Required

3+ years of experience in a health insurance customer service role

Strong understanding of health insurance products, terms, and the claims process

Excellent communication and interpersonal skills, with a commitment to providing outstanding customer service

Proficient in using Microsoft Excel, Outlook, Word

Ability to work efficiently in a fast-paced environment and manage multiple priorities

Must be quality driven and a self-starter that is responsible and with excellent follow up skills

Excellent communications skills via email and telephone (must be proficient in good telephone use and etiquette skills) to communicate with clients and interact with medical providers and our in-house case management department

Must be proficient in all functions of computer office use including Microsoft Outlook, Excel, and Word

Fast-paced environment and must feel free to communicate with hospitals, physicians and other providers

Must have previous medical field expertise in working in a health insurance company or HMO plan with authorizations, patient referrals and or customer service

Knowledge of Medical Specialties preferred

Associate's degree (A. A.) or equivalent from two-year College or technical school; and related experience and/or training; or equivalent combination of education and experience

Must speak French