NEOGOV · 5 months ago
Deputy Chief Information Officer (Trial Court Technology Officer)
Main - 205 N. Dixie Hwy West Palm Beach, FL
Full-time
Onsite
Mid, Senior Level
$112K/yr - $112K/yr
2+ years expNEOGOV is seeking a dynamic and experienced technology leader to join their team as Deputy Chief Information Officer. In this senior supervisory role, you’ll work closely with the Court Chief Information Officer to oversee daily desktop IT operations, lead strategic initiatives, and drive continuous improvement across the technology landscape.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervise and support the desktop support team to ensure seamless day-to-day operations
Collaborate with the CCIO on high-impact projects and organizational technology goals
Contribute to strategic planning, budgeting, and workforce development
Monitor performance through results, stakeholder feedback, and regular reporting
Provide direct leadership and oversight to the desktop support team, ensuring timely and effective resolution of technical issues for users and courtrooms throughout Palm Beach County
Develop and implement support strategies, standards, and procedures to enhance end user service delivery and customer satisfaction
Monitor team performance, set clear goals, and conduct regular evaluations to promote accountability and continuous improvement
Serve as the escalation point for complex technical issues, coordinating with other IT units as needed to ensure swift resolution
Collaborate with the Chief Information Officer to align desktop support operations with broader IT initiatives and strategic goals
Lead training and development efforts to build technical expertise and customer service skills within the support team
Oversee asset management related to end-user devices, including procurement, deployment, maintenance, and lifecycle planning
Analyze support trends and metrics to identify areas for improvement and recommend technology or process enhancements
Ensure compliance with security policies, data protection standards, and IT governance frameworks in all desktop support activities
Qualification
Required
Bachelor's degree in information technology, computer science, management information systems, business management or administration or closely related field
Minimum 2 years of supervisory experience
Minimum 5 years of project management experience
In-depth knowledge of Windows 11/O365 desktop support operations, including hardware, software, operating systems, and troubleshooting methodologies in a secure, enterprise environment
Proven ability to lead, mentor, and manage technical staff, fostering a collaborative and high-performance team culture
Commitment to delivering high-quality support services with a focus on responsiveness, professionalism, and user satisfaction
Strong skills in planning, executing, and overseeing IT projects, including resource allocation, scheduling, and risk management
Ability to develop, maintain, and enforce technical documentation, standard operating procedures, and service-level agreements
Capacity to contribute to long-term IT planning and align desktop support services with organizational goals and judicial priorities
Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders, including judges, court staff, and external partners
Familiarity with IT budgeting processes, cost estimation, and resource planning in a public sector or court setting
Ability to evaluate, recommend, and manage vendor relationships and assess new technologies for potential implementation
Understanding of IT security best practices, data privacy regulations, and compliance requirements relevant to court systems
Willingness to stay current with emerging technologies, industry trends, and evolving best practices in desktop support and IT management
Preferred
Experience supervising a high volume desktop support team or courthouse desktop environment
Experience with Office 365 and/or Windows 11
Benefits
Start earning vacation and sick leave your first day of employment!
Eligible for fourteen (14) PAID court holidays your first day of employment!
State Group Insurance Health Plan is only $50 (monthly) for individual coverage; and $180 (monthly) for family coverage!
Retirement plan recognized nationally - Florida Retirement System (FRS)!
A wide range of additional State benefits, including, but not limited to dental, vision, and disability insurance!
Tax-free Flexible Spending Account and Health Savings Account!
College Tuition Waiver Program!
Cellular Plan Discounts!
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase