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CACI International Inc · 5 months ago

ServiceNow IT Operations Management (ITOM) Engineer

US VA Chantilly

Full-time

Onsite

Senior Level

$113K/yr - $238K/yr

7+ years exp

CACI International Inc is seeking a ServiceNow IT Operations Management (ITOM) Engineer to support Enterprise Information Technology initiatives. The role involves defining Configuration Management Database (CMDB) needs, training teams on ServiceNow deployments, and managing operations and maintenance tasks for ServiceNow ITOM capabilities.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

In-depth knowledge of CMDB concepts, methodologies, and best practices

Responsible for developing methods and strategies essential to realizing the Customer’s Configuration Item (CI) Discovery and Enterprise Configuration Management Database (eCMDB) vision

Collaborates with Government Program Management Office (GPMO), System Owners, and technical points of contact to deploy MID Servers across 1200+ Systems, and communicate the status of those deployments to executive leadership

Serves as the CI Discovery Subject Matter Expert (SME) responsible for training System Custodian’ technical teams to deploy, configure, and ultimately troubleshoot their MID deployments

Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately

Must be able to manage MID Server deployments for 20+ Systems and Technical Teams at any given time

Must be a self-motivated, self-learner, capable of researching and resolving complex/ multi-dimensional CI Discovery issues, regardless of technical platform

Creates and maintains patterns, probes, and sensors to accommodate discovery requirements

Works with the Solutions Architect, Configuration Management SMEs, and vendors to develop and recommend solutions to the government, System Owner, and System Custodian on any issues/concerns

Interacts and communicates with customers to rectify alerts and issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices

Coordinates with deployment team for approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures

Develops installation instructions and supporting documentation to affect system design deployments

Works with a team to provide technical input in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution

Patches cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots systems issues

Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint

Qualification

ServiceNow ITOMCMDBService MappingSecurity+ CertificationJavaScriptSplunkRedHat LinuxMicrosoft Windows ServerAnalytical skillsInterpersonal skillsTeam playerSelf-motivationCommunication skills

Required

An Active TS/SCI Clearance with Polygraph

Security+ or DoD 8570 IAT Level II Certification or be able to obtain certification within 3 months of hire

Bachelor's Degree in applicable field (computer science, engineering, cyber security, etc.) and 7+ years direct experience

Experience with ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities

Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions

Strong analytical and strategic thinking skills with a service-oriented mindset

Team player with a strong willingness to participate and help others

Ability to prioritize in a fast-moving environment with a high sense of urgency and self-motivation

Preferred

Experience managing work tasks via ServiceNow

Experience with enterprise technologies such as Splunk and Amazon Cloud services

Experience with virtual infrastructure and containerization

ServiceNow Administrator experience

Asset Management experience

JavaScript/AngularJS experience

Splunk experience

RedHat Linux administration experience

Microsoft Windows Server technologies, specifically Active Directory experience

Scripting Skills such as Python, JavaScript, Bash, and/or PowerShell

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees