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SOSi · 5 months ago

Lead System Administrator

El Paso, Texas

Full-time

Onsite

Senior Level

5+ years exp

SOS International LLC (SOSi) is looking for a Lead System Administrator to manage and optimize internal systems for their government customer. This role involves ensuring system performance, security, and compliance to support secure, efficient call center operations handling sensitive UAC data.

ConsultingGovernmentInformation Technology

No H1B

Responsibilities

Monitor and configure internal systems (e.g., databases, switchboard, telephony, instant messaging/VOIP) for optimum performance

Oversee the system administration team, providing leadership and coordination

Offer troubleshooting assistance, diagnosing and resolving complex system issues

Develop and maintain documentation for system configurations, procedures, and service records

Ensure compliance with security standards (e.g., ATO process, FISMA, NIST SP 800-53, FIPS 140-2 encryption, PII/CUI protection)

Manage interconnections (e.g., ISA), vulnerability scanning, configuration management, and contingency planning/testing

Support asset management, boundary protection, and incident response reporting

Coordinate with ACF OCIO for intake requests, SSP, SAP/SAR, POA&M, and E-Authentication

Maintain redundancy for reliability (e.g., backup systems, failover protocols) and prevent downtime

Ensure systems handle 25,000+ calls/month, real-time reporting, and secure data exports

Qualification

System AdministrationCybersecurityNetwork ManagementCompTIA Security+Bilingual (English/Spanish)TroubleshootingCompliance KnowledgeIncident ResponseAsset ManagementDocumentation