Territorial Savings, a division of Bank of Hope · 2 weeks ago
Branch Manager (Downtown Hawaii)- Territorial Savings
Honolulu, HI
Full-time
Onsite
Mid, Senior Level
$65K/yr - $85K/yr
7+ years expTerritorial Savings, a division of Bank of Hope, is seeking a Branch Manager to lead their Downtown Hawaii location. The role involves developing sales strategies, mentoring staff, ensuring compliance, and enhancing customer experiences to drive branch growth.
BankingFinance
Responsibilities
Develop and implement strategies to achieve individual and branch sales goals, including new business development, referrals, and account retention
For select branches, generate mortgage loan volume to support branch sales goals and overall business growth
Collaborate with team members to identify customer needs and recommend tailored financial solutions
Build relationships with customers and the local community to promote the bank’s products and services
Conduct outreach activities, such as attending community events and networking, to drive branch growth and visibility
Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals
Conduct regular team meetings to communicate branch objectives and align staff efforts
Provide ongoing training and development opportunities to enhance employee skills and knowledge
Maintain staffing needs, including recruiting, scheduling, and performance management
Develop a strong relationship between all partners and the branch to deliver comprehensive banking
Onboarding of all new employees along with the Operations Manager
Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues
Promote a customer-focused culture by fostering strong relationships and addressing customer feedback
Educate customers on bank products, services, and digital tools to enhance their banking experience
Oversee day-to-day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements
Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution
Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards
Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements
Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information
Maintain accurate records and documentation to support compliance and regulatory reporting requirements
Qualification
Required
Bachelor's degree in accounting, business administration, or related field or equivalent experience
For select branches, the branch manager must hold an active NMLS and will have mortgage loan sales goals that contribute to business growth
Minimum seven years of experience in banking and five years of experience in a management position
Strong leadership, organizational, and problem-solving skills
Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively
Proven ability to achieve sales goals and develop effective business strategies
Comprehensive knowledge of banking policies, regulations, and operational procedures
Proficiency with banking systems, digital platforms, and standard office software applications
Preferred
Additional Languages: Korean preferred
Benefits
Bonus
Benefits
Company
Territorial Savings, a division of Bank of Hope
Territorial Savings has grown significantly since its humble beginnings in 1921, when 10 visionaries founded the Kaimuki Building & Loan Association.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-29Acquired
2009-07-13IPO
Recent News
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2025-07-25
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