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PLS Financial Services, Inc. · 7 hours ago

Assistant Store Manager

10150 Almeda Genoa, Houston, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

PLS is a leading retail provider of financial services, focused on customer satisfaction and exceptional team performance. The Assistant Store Manager is responsible for providing leadership in customer service, assisting the Store Manager in daily operations, and ensuring compliance with regulations while driving store performance.

Financial ServicesInsurance

Responsibilities

Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again

Establishing a strong customer service culture within the store

Assisting the Store Manager in implementing strategies to help meet store goals and objectives

Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations

Ensuring compliance with federal, state, and local regulations

Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures

Analyzing financial statements and trends to increase and maximize sales

Marketing within the community to increase market share and store revenues

Resolving customer complaints for increased customer satisfaction

Assisting the Store Manager with managing schedule, cash, and store audits

Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes

Helping to maintain a neat and clean store environment for our customers and team members

Other duties as assigned