IT Support/Help Desk Analyst jobs in United States
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Global Help Desk Services, Inc. ยท 5 months ago

IT Support/Help Desk Analyst

positionRocky Hill, CT
timePart-time
remoteOnsite
seniorityNew Grad, Entry Level
money$16/hr - $19/hr

Global Help Desk Services, Inc. is a growing technical help desk outsourcer that values integrity and excellent customer service. They are seeking an IT Help Desk Analyst to resolve support issues, provide documentation, and maintain knowledge of industry trends while working collaboratively with the team.

Information Technology
check
Senior Management

Responsibilities

Resolving support issues to decrease downtime for the customer
Providing excellent documentation skills in call-tracking systems
Possessing strong troubleshooting skills because half of what we do is non shrink-wrap-related
Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops
Working as a team player. (communicating well with w/coworkers & managers)
Enhancing business, verbal, and written skills

Qualification

Help Desk ExperienceTroubleshooting SkillsClient-side VPNCitrix ExperienceDocumentation SkillsTeam PlayerA+ CertificationNET+ CertificationMCP CertificationMOUS CertificationHDI's SCA CertificationVerbal SkillsTyping SpeedWritten Skills

Required

Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience
Must also type at least 30 WPM
Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence
Resolving support issues to decrease downtime for the customer
Providing excellent documentation skills in call-tracking systems
Possessing strong troubleshooting skills because half of what we do is non shrink-wrap-related
Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops
Working as a team player. (communicating well with w/coworkers & managers)
Enhancing business, verbal, and written skills

Preferred

Beneficial Certifications: A+, NET+, MCP, MOUS Certification, HDI's SCA Certification

Company

Global Help Desk Services, Inc.

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Global Help Desk Services, Inc. (GHDSi) provides you with enterprise quality help desk services.
dateFounded in 2002
location
Rocky Hill, Connecticut, USA
people-size51-200 employees
web-link
http://ghdsi.com

Funding

Current Stage
Growth Stage
Company data provided by crunchbase