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PeopleGrove · 3 days ago

Client Success Manager

United States

Full-time

Remote

Entry, Mid Level

$65K/yr - $80K/yr

2+ years exp

PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager to champion their higher education partners using the CORE product suite. In this role, you will be responsible for retaining and growing client partnerships, providing technical guidance, and ensuring smooth implementation and client engagement to support student success across campuses nationwide.

AlumniEducationHigher EducationHuman ResourcesProfessional Networking

Growth Opportunities

Responsibilities

Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy

Bridge implementation to launch by configuring platforms and training users

Lead regular client meetings and health reviews

Respond to client inquiries with enthusiasm and precision, exceeding SLAs

Capture insights and feedback to support product enhancements

Represent our brand at conferences, campus visits, and webinars

Cultivate client champions for case studies and community engagement

Maintain meticulous records in Salesforce and Vitally

Embrace coaching and continuously deepen your product and industry knowledge

Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption

Proactively identify churn risk, and produce and execute success plans

Qualification

Customer success managementB2B SaaS experienceProject management skillsSalesforce proficiencyCORE ELMS familiarityEmpathyClear communicationProblem-solvingDetail-orientedAdaptability