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CORT · 1 day ago

Collections Specialist

Kalamazoo, MI

Full-time

Hybrid

Entry, Mid Level

2+ years exp

CORT is the nation's leading provider of transition services, including furniture rental for home and office. They are seeking an experienced Commercial Collections Specialist to evaluate customer information, make payment arrangements, and solve customer service problems to facilitate payments.

Home Decor

No H1B

Responsibilities

Evaluate information about customers who haven’t paid and make payment arrangements

Solve customer service problems, explain charges, research issues in the customer’s account, or solve other problems that are preventing payment

Qualification

Commercial collections experienceCustomer service experienceAccounting experienceMicrosoft Office proficiencyVerbal communication skillsWritten communication skillsProblem-solving skillsTime management skills

Required

2 years of commercial collections experience

Great verbal and written communication skills, with the ability to communicate in an assertive manner

The desire and ability to work independently and manage a workload that contains time-sensitive tasks, which means you'll also have to manage and prioritize problems effectively

2 or more years of customer service or accounting experience in a call center setting

High school diploma or equivalent

Proficiency in Microsoft Office products including outlook, word, and excel