BNY · 5 months ago
Senior Associate, Production Services Application Support Analyst
500 Grant Street, Pittsburgh, PA, 15258, US
Full-time
Onsite
Mid, Senior Level
4+ years expBNY is a leading global financial services company that empowers employees to grow and succeed. The Senior Associate, Production Services Application Support Analyst will provide application support and manage incidents in a production environment, ensuring effective troubleshooting and problem management.
Financial Services
Responsibilities
Provides application support for moderately and highly complex applications and their operating environment
Provides incident management and problem management service for production related incidents
Lead troubleshooting during production outages and communicate to management throughout the incident lifecycle
Performs complex troubleshooting as a subject matter expert in one or more applications
Leads root cause analysis and problem management for complex problems to address underlying technical issues
Production readiness reviews for new releases and validate the supportability of changes prior to introduction into production
Works to ensure appropriate monitoring and alerting setup
Monitors changes to applications and their operating environment
Experience in application deployment / release activities
Qualification
Required
Bachelor's degree in computer science or a related discipline, or equivalent work experience required
4-6 years of experience in applications support or production environment required
Exclusively worked on UNIX/Linux operating systems
Database knowledge with strong SQL skills like Oracle, Sql Server, etc
Hands-on experience in scripting or programming languages like Python, Perl, Shell scripting, etc
Hands-on experience with CI/CD tools such as GitLab
Monitoring tools like AppDynamics, Prometheus, Splunk, Cloud Probes & Moog or equivalent
Experience automating deployments and other repetitive tasks
Proficiency in using the JIRA, Confluence, production support
Experience in vulnerabilities management
Preferred
Experience in the securities or financial services industry is a plus
Experience working in an Agile/Scrum environment
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Flexible global resources
Generous paid leaves
Paid volunteer time
Company
BNY
We help make money work for the world — managing it, moving it and keeping it safe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
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