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Ladgov Corporation · 5 months ago

Education and Training Support Specialist

Bedford, MA

Full-time

Onsite

Entry Level

Ladgov Corporation is seeking an Education and Training Support Specialist to deliver operational and customer support to the Education and Training Center at Hanscom AFB. The role involves managing training records, coordinating schedules, and responding to customer inquiries while ensuring compliance with Air Force policies.

ConsultingGovernmentOffice AdministrationProject Management

Responsibilities

Deliver prompt, courteous customer service via phone, email, in person, and mail

Schedule counseling sessions and coordinate training venues, logistics, and educational resources

Provide daily administrative support, including records management and collaboration with Defense Acquisition University (DAU) personnel

Maintain accurate, accessible documentation for government review and ensure proper records retention upon contract completion

Prepare official correspondence, reports, and responses in approved formats, ensuring quality and timeliness

Track and manage suspense items to meet deadlines and support government oversight

Draft and coordinate responses to official inquiries, surveys, and data calls

Support updates to publications and analyze results from customer satisfaction surveys

Oversee the Customer Resource Center, ensuring availability of educational materials and program information

Serve as the Records Custodian, maintaining compliance with Air Force records management policies

Create and maintain continuity folders for all major education and training processes, including procedures, flowcharts, and contact lists

Submit quarterly workload reports, documenting completed tasks and metrics aligned with performance standards

Manage classroom scheduling via SharePoint, update weekly calendars, and resolve conflicts in coordination with the director

Inspect classrooms before and after use for cleanliness and readiness; assist with setting up instructional materials and equipment

Qualification

Microsoft Office SuiteAdministrative support experienceTraining coordination experienceEducation support experienceOrganizational skillsCommunication skillsAdaptability