NorthWest Arkansas Community College ยท 5 months ago
Part-Time Fiscal Support Specialist
Washington County, AR
Part-time
Onsite
Entry Level
$14/hr - $14/hr
2+ years expNorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities. The Fiscal Support Specialist is responsible for serving students and community members through the Treasury Services office, managing student accounts, financial aid inquiries, and ensuring exceptional customer service.
Higher Education
Responsibilities
Provides information on a variety of topics related to student services to students, staff, parents, and community members, in-person and via various communication methods, including phone and email
Conducts assessment of student needs and proactively engages students in conversation and financial planning related to their college experience; facilitates set up of payment plans for current student accounts
Acts as primary point of contact for students, staff and college departments in accurately receipting, recording, refunding, and balancing tuition payments and college revenues; balances daily cashiering session and prepares deposits; provides assistance and guidance to back-up cashiers
Works closely with college-wide personnel to research and resolve or redirect student inquiries and disputes. Handles a variety of difficult customer situations and disputes using tact, diplomacy and patience to defuse irate/angry customers. Provides support and information to other members of Treasury Services
Handles one or more college-wide process related to core area of responsibility, such as: emergency loan tracking and maintenance, returned check processing, and account balance write-offs
Prepares a variety of routine accounting reports, such as aging report, collections analysis, etc
Assists with past due student accounts, contacting students via phone, email, and mailings. Maintain student account documentation to assist agencies in the collection of outstanding accounts. Performs daily maintenance for State Set-Off receipts (i.e. checking DFA website for money received and posting payments)
Performs complex cashiering and refunding functions for student accounts and a variety of college areas following specific college procedures and policies. Must be familiar with college payment, billing and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations
Works with the AR Accountant in resolving credit card disputes
Prepares check requests for scholarship returns and submit to AR Accountant for approval
Performs scanning and indexing of student and department transactions and documents
Researches and resolves discrepancies and/or disputes related to core area of responsibility
Provides appropriate referrals with supporting documentation as required
Maintains cashier procedures and updates as necessary
Ensures that relevant information is posted and visible to students, staff and the general public
Regularly upgrades and refreshes knowledge and skills through required attendance at training sessions, Treasury Services functions and staff meetings
Performs other related duties as assigned
Qualification
Required
Formal education equivalent of a high school diploma
Two years of experience in student financial accounts, banking or related area
Strong problem-solving and critical thinking skills required
Team-oriented individual necessary to provide support in a high-demand environment
Discretion is vital as most information and data handled is of a confidential nature
Specific knowledge of college, local, state and federal regulations regarding billing, payment, refunding and confidentiality
General knowledge regarding rules and regulations related to student services
Ability to work on multiple projects simultaneously; comfortable with not completing tasks in a linear fashion
Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner
Ability to balance cashiering sessions and maintain accurate records
Ability to defuse anger and resolve complaints/issues
Ability to utilize various resources, i.e. handbooks, internet, regulations, etc., to research questions and find appropriate answers; escalate as needed
Ability to work independently with minimal instruction, and must demonstrate initiative, and flexibility
Skilled at explaining terms, concepts and technology in plain language
Skilled in use of Student Information systems, word processing programs, spreadsheets, email and other computer programs
Skilled in using a computer and in data entry
Knowledge of the principles and practices of mathematics and statistics
Knowledge of research and analysis techniques and methods
Ability to prepare, present, and review oral and written information and reports
Ability to develop, recommend, interpret, and apply policies and procedures
Ability to analyze financial records and prepare reports
Ability to plan, organize, and direct the work of others
Company
NorthWest Arkansas Community College
NorthWest Arkansas Community College is a public two-year institution that serves and strengthens its surrounding communities in Benton and Washington counties by helping our students maximize their potential and exceed expectations.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase