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ASRC Federal · 5 months ago

Senior Configuration Manager

San Antonio, TX

Full-time

Onsite

Senior Level

6+ years exp

ASRC Federal is a leading government contractor furthering missions in space, public health, and defense. They are seeking a Senior Configuration Manager to support an upcoming contract in San Antonio, Texas, providing 24/7/365 operations support and managing various configuration management tasks.

ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Position may be required to manage subordinate personnel. Managerial responsibilities include but are not limited to, on-boarding & exiting assistance, timecard accounting, performance reviews, mentoring, and reporting

Document the approval, deployment, and configuration of all Infrastructure system/service Configuration Items (CI) into the IT Service Management (ITSM) solution to establish system baseline(s) for the infrastructure pre-production and production environments

Manage and maintain the ITSM Configuration Management Database (CMDB)—enterprise level; as a means to automate change activities associated with approved changes and employ necessary continuous process improvement efforts

Provide customers and government lead with accurate, timely information on infrastructure system/service CIs using the existing ITSM CMDB

Document and track 100 percent of modifications using the established ITSM CMDB

Provide ITSM CMDB training to change coordinators/initiators. Establish and ensure pertinent artifacts are generated as part of the proposed change request and maintained so physical/functional and design 'baselines' can be accurately updated after changes are applied in Enterprise Solutions Architecture—i.e., software and/or hardware

Conduct configuration audit/verification activities in order to determine undocumented changes and minimize service disruptions/outages

Employ change management status accounting strategies to ensure board members, system owners and stakeholders are apprised of anticipated/ongoing/completed deployment/transition activities within the enterprise

Conduct Change Ticket assessments in order to standardize and strengthen change ticket content created by change coordinators—information is used by voting members to better understand risks/impacts associated with proposed changes

Conduct Post Implementation Reviews (PIRs) with change teams and record any unexpected results prior to closing change request tickets

Gather all document Configuration Items (CIs) upon ticket completion and house relevant document CIs into the Infrastructure Knowledge Management Centralized repository—thereafter, advance tickets to closed

Create and manage all Configuration Management foundation documents; Enterprise CM Policy Letter, Enterprise CM Plan, Enterprise CM Plan Template Guide (for applications/systems), Change Advisory Board (CAB) Charter(s), Change Management Diagrams to include: CM Framework, process flows, swim diagrams, others as required

Qualification

IT Service ManagementConfiguration Management DatabaseChange ManagementITIL V4 FoundationsCustomer ServiceTask CoordinationUser Interface Skills

Required

Must be a U.S. Citizen and with ability to obtain/maintain a Public Trust

Must successfully complete a government issued background investigation

Must be flexible to travel when necessary

Must have Real ID, and ability to obtain a U.S. Passport

Minimum of 8 years of relevant work experience with a BA/BS degree in Information Technology, Computer Science, Engineering Management or related discipline OR in lieu of a technical degree, must have BA/BS degree with a minimum of 10 years of relevant work experience in Information Technology, Computer Science, Engineering Management or related discipline OR MA/MS degree in Information Technology, Computer Science, Engineering Management or related discipline, with 6 years of relevant experience OR AA/AS degree or high school diploma with 15 years of experience in Information Technology or a related field

Required Certifications: Applicants will be required to have: ITIL V4 Foundations

Must have the ability to provide excellent customer service

Must have the ability to coordinate several concurrent tasks

Must have the ability to interface with users in a pleasant and tactful manner