Veeva Systems · 13 hours ago
Practice Manager - Quality Services
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$100K/yr - $200K/yr
10+ years expVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. In this role, you will lead a professional services team focused on customer success from implementation and beyond, ensuring operational excellence and driving innovative practices.
BiotechnologyCRMEnterprise SoftwareSoftware
Responsibilities
Lead a Professional Services team that delivers Veeva Quality Cloud
Responsible for hiring, performance management, and mentorship
Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers
Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
Manage escalations and support sales and other teams in the pre-sales process
Cultivate trusted relationships with customers
Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
Provide executive oversight of internal initiatives and project sponsorship
Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success
Qualification
Required
10+ years of software implementation experience at a software vendor or consulting firm
8+ years in people management
Has grown and led a professional services team
Operational excellence in leading Services including utilization and resource management
Ability to travel up to 25% of the time
Preferred
Experience implementing Quality Systems for Life Sciences or regulated industries
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Company
Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.
5001-10000 employees
H1B Sponsorship
Veeva Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (60)
2023 (52)
2022 (73)
2021 (55)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
Emergence Capital
2013-10-16IPO
2008-06-05Series Unknown· $4M
2007-02-06Angel· $3M
Leadership Team
Peter Gassner
Founder and CEO
Mitch Wallace
Retired - Co-Founder and VP Operations
Recent News
2026-01-09
2026-01-06
2026-01-06
Company data provided by crunchbase