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RemoteStar · 6 months ago

Product Manager (Customer Onboarding / KYC) - Contract (Remote)

United States

Full-time, Contract

Remote

Mid Level

RemoteStar is seeking a Product Manager with a strong software development background to enhance KYC and onboarding experiences for digital platforms. The role involves owning the product lifecycle, collaborating with various teams, and ensuring compliance while delivering exceptional user experiences.

Information TechnologyRecruitingStaffing Agency

Responsibilities

Own the end-to-end product lifecycle for KYC and onboarding features: discovery, roadmap, specifications, launch, and iteration

Collaborate with engineering teams to deliver high-quality, performant web application features, hands-on with technical details and trade-offs

Integrate and manage 3rd-party KYC / ID verification platforms such as Onfido, Alloy, Jumio, or equivalent

Design onboarding journeys that minimise drop-off and increase activation rates, leveraging data to optimise flows

Ensure all workflows meet relevant regulatory compliance (GDPR, LGPD, local ID laws)

Work with UX to build frictionless, brand-consistent user experiences

Define success metrics (activation, conversion, time to onboard) and drive improvements against targets

Run daily stand-ups and sprint planning with engineering teams, ensuring velocity and delivery transparency

Qualification

KYC managementOnboarding experienceSoftware engineeringIntegration with compliance platformsData privacy frameworksAgile methodologiesCommunication

Required

Product Manager with a strong software development background

Proven experience managing KYC, onboarding or similar regulated web application products (fintech, trading platforms, digital banks, e-commerce with AML requirements)

Skilled at integrating 3rd-party compliance or identity platforms (Onfido, Alloy, Trulioo, etc)

Excellent understanding of building user journeys to maximise conversion and reduce drop-offs

Familiar with global data privacy frameworks (GDPR, LGPD, etc)

Strong communicator with ability to coordinate across engineering, UX, compliance, and executive stakeholders

Experience working in agile environments (scrum/kanban)