Eagle Eye Networks · 2 weeks ago
Technical Support Agent
Austin, TX
Full-time
Onsite
Entry, Mid Level
2+ years expEagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence and analytics. As a Technical Support Agent, you will provide outstanding technical support to channel partners and customers, managing support requests and collaborating with other teams.
AnalyticsCloud ComputingCyber SecurityInformation TechnologySaaSSecurity
Responsibilities
Accepting support requests from several channels (chat, phone, email)
Effective management of multiple cases using the Zoho Desk ticketing system
Providing support to the Inside Sales and Sales Engineering Teams
Testing and evaluating new technologies
Developing camera support files
Performing other related duties as assigned
Qualification
Required
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Professional and pleasant telephone manner
Ability to explain technical issues to technical and nontechnical employees and customers
Strong analytical and problem-solving skills
Proficient with or the ability to quickly learn an array of hardware and software
Intermediate knowledge of networking
Intermediate knowledge of Linux
Minimum of two years of relevant experience
Benefits
Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums.
Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
401k plan with company match!
Weekly Lunch: Food is love. Especially when it is free.
Snacks: You will never go hungry.
PTO: Hourly employees accrue PTO each pay period for a total of 12 days each year and are granted 5 paid Sick days each year
Company
Eagle Eye Networks
Eagle Eye Networks is a cloud video surveillance company that is transitioning all aspects of traditional video surveillance to the cloud.
501-1000 employees
H1B Sponsorship
Eagle Eye Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (3)
2022 (2)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$195MKey Investors
SECOMAccel
2025-12-29Acquired
2023-05-17Series F· $100M
2020-10-26Series E· $40M
Leadership Team
Dean Drako
Founder and CEO
Recent News
2025-11-19
Company data provided by crunchbase