H2 Performance Consulting ยท 5 months ago
Service Desk Support Specialist II
Washington, DC
Full-time
Onsite
Mid, Senior Level
5+ years expH2 Performance Consulting is a Federal Contractor and Equal Opportunity/Affirmative Action Employer seeking a Service Desk Support Specialist to provide Tier 1 support for applications within Headquarters Marine Corps. The role involves handling initial support requests, troubleshooting basic issues, and escalating tickets to higher-level support when necessary.
Information Technology
No H1B
Security Clearance Required
Responsibilities
Answering phones and entering initial ticket information
Helping to resolve simple issues
Providing password resets and account unlocks as needed
Providing basic troubleshooting and problem resolution for supported applications
Providing ticket escalation to Tier 2 technical support technicians
Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training
Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users
Qualification
Required
High School or equivalent diploma
Five (5) years' IT related experience
Three (3) year's experience in Service Desk Tier 1 Support
CompTIA Security+ CE
Experience with Remedy Helpdesk systems
Must have a DoD Final Secret Security Clearance
Preferred
Experience with SharePoint Requests for Services (RFS) application
Company
H2 Performance Consulting
H2 Performance Consulting (H2) Corporation, a Certified ISO 20000 company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Holly B. Smith
Owner
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