Apply on Employer Site

Hillwood Properties · 1 day ago

Assistant Service Manager

Frisco, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hillwood Properties is a full-service real estate developer, investor, and advisor focused on creating opportunities in real estate. They are seeking an Assistant Service Manager to assist in organizing maintenance programs for their multifamily properties.

Real Estate

Responsibilities

Adheres to and complies with all company safety policies and procedures; wears required personal protective equipment (PPE) at all times

Follows OSHA safety standards and applicable regulations for the safe performance of all job functions

Ensures compliance with MSDS (Material Safety Data Sheets) regulations and safe handling of hazardous materials

Performs hands-on maintenance to ensure apartments are market-ready, occupied units are maintained, and preventive maintenance is completed according to schedule

Diagnoses and completes repairs in the areas of HVAC, appliances, plumbing, electrical, drywall, painting, welding, carpentry, and general handyman tasks

Installs appliances and electrical fixtures, ensuring safety and compliance with applicable codes

Completes service requests within 24 hours whenever possible, maintaining high standards of resident satisfaction

Moves and installs large appliances safely, using a dolly and assistance when needed

Installs, repairs, and rekeys door locks, including deadbolts

Maintains a clean, organized, and safe maintenance shop environment

Communicates regularly with the Maintenance Supervisor regarding inventory needs, tools, and supplies

Adheres to Hillwood key control procedures to ensure security of units and facilities

Proactively reports any maintenance concerns or safety hazards to the Maintenance Supervisor or Property Manager

Participates in the rotating on-call schedule, responding to emergencies and after-hours maintenance needs as required

Assists in maintaining curb appeal and common area upkeep as needed

Provides support during inspections, resident move-ins/outs, and capital improvement projects

Qualification

HVACElectrical certificationPlumbingCarpentryGeneral maintenanceHVAC CertificationBilingual (English/Spanish)TeamworkCommunication skillsProblem-solvingTime management

Required

Must be prompt and punctual with reliable attendance

Maintains a courteous and professional demeanor with residents, prospective residents, team members, vendors, and contractors

Willing and able to work on-call, weekends, holidays, evenings, and overtime as required

Must maintain a reliable mode of communication and respond within a reasonable amount of time in the case of an emergency. (Reasonable amount of time is within 30 minutes of first contact)

Must wear the company-issued uniform and photo I.D. badge during regular and on-call work hours

Strong teamwork skills with the ability to collaborate with property management and maintenance team members

Complies with all policies and procedures outlined in the Hillwood Operations Manual

Demonstrates accountability by completing all assigned tasks promptly and thoroughly

Able to read, write, and comprehend the English language

Strong verbal and written communication skills

Basic proficiency with computer systems (e.g., work order software, email, digital maintenance logs)

Ability to work independently with minimal supervision while prioritizing multiple tasks

Reliable transportation to and from work and on-call assignments

Strong attention to detail, time management, and problem-solving abilities

Demonstrates professionalism, integrity, and commitment to quality workmanship

Must be able to complete assigned tasks as directed by the Property Manager and Maintenance Supervisor

High school diploma or equivalent required

Minimum of 2 years of hands-on, on-site maintenance experience in a multifamily residential or commercial property setting

Demonstrated experience with general maintenance tasks including HVAC, electrical, plumbing, carpentry, drywall, painting, and appliance repair

Working knowledge of city codes, building safety standards, and relevant local, state, and federal regulations (e.g., Freon recovery, electrical and plumbing codes, pool safety)

HVAC Certification required

Frequently lifts and carries up to 45 pounds

Occasionally lifts and carries up to 80 pounds

Pushes and or pulls appliances using appliance dolly up to 200 pounds

Moves objects from one floor to another

Frequently bends/stoops, climbs stairs, kneels, balances, reaches above shoulder height, walks, and twists

Has normal range of vision, hearing and speech

Preferred

Certified Pool Operator (CPO) certification preferred or willingness to obtain

Electrical certification preferred

Basic computer literacy with ability to use work order systems, email, and inventory tracking tools

Familiarity with preventative maintenance schedules and property inspection processes

Experience working with property management software is a plus

Bilingual skills (English/Spanish) are a plus but not required

Company

Hillwood Properties

Hillwood Properties, based in Fort Worth, is a premier real estate developer specializing in industrial logistics, corporate office, retail mixed-use development, and airport and property management.

Founded in 1989

Fort Worth, Texas, US

51-200 employees